《酒店管理英語》是2012年首都經濟貿易大學出版社出版的圖書。本書可以作為高等職業學校旅遊與酒店管理專業學生的專業基礎課教材，也可用做國內各大酒店新員工的培訓教材及酒店從業人員的自學教材。
基本介紹
- 中文名：酒店管理英語
- 作者：何加紅
- 出版社：首都經濟貿易大學出版社
- ISBN：9787563820115
內容簡介,圖書目錄,
內容簡介
何加紅編著的《酒店管理英語(酒店管理專業21世紀高職高專精品系列規劃教材)》是在對國內現行酒店管理英語教材以及涉外酒店服務現狀研究的基礎上，參考近幾年來美國、英國等已開發國家酒店管理專業教材和實務編寫而成的，取材新穎，具有較強的系統性、實用性。本書可以作為高等職業學校旅遊與酒店管理專業學生的專業基礎課教材，也可用做國內各大酒店新員工的培訓教材及酒店從業人員的自學教材。
圖書目錄
Unit One A General Introduction to the Hotel Industry Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A A Brief Introduction to Hospitality Industry andHospitality Management New Words Phrases and Expressio Notes to the Text Exercises Text B The Development of the Hospitality Industry and ItsClassification New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Two Front Office Service Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A The Front Office New Words Phrases and Expressio Notes to the Text Exercises Text B Checking-in and Checking-out New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Three Housekeeping Service Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A The Housekeeping Department New Words Phrases and Expressio Notes to the Text Exercises Text B The Relatio between Housekeeping Department and FrontOffice Department New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Four Food and Beverage Service Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A Food Service Management in a Hotel New Words Phrases and Expressio Notes to the Text Exercises Text B Taking Orde New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Five Fitness, Recreation Center and Business Center Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part 1I Text A Recreation Industry in the U.S. New Words Phrases and Expressio Notes to the Text Exercises Text B Facilities for Business New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Six Making Payment Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A Ways of Payment in the Hotel New Words Phrases and Expressio Notes to the Text Exercises Text B Revenue Management of the Hotel New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Seven Dealing with Complaints Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A Taking Complaints as Opportunities New Words Phrases and Expressio Notes to the Text Exercises Text B Dealing with Guests' Complaints New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Eight Security and Safety Management of the Hotel Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A The Importance of Security in a Hotel New Words Phrases and Expressio Notes to the Text Exercises Text B Security Problems in a Hotel New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Nine Taking Biodiveity Action in a Hotel Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A The Important Role of Biodiveity New Words Phrases and Expressio Notes to the Text Exercises Text B The Eco Hotel New Words Phrases and Expressio Notes to the Text Part III Extended ReadingAppendix Appendix 1 AAA's Lodging Diamond Ratings Appendix 2 Lodging Star Criteria Appendix 3 Hotel Criteria 2014 Appendix 4 Tralation for the Texts Appendix 5 Key to the ExercisesPostscript
