現代酒店服務英語（第3版）

《現代酒店服務英語（第3版）》是2017年07月出版的圖書，作者是胡揚政、劉玥、胡霞、胡冰冰、苑麗娟、劉梅。

基本介紹

• 書名：現代酒店服務英語（第3版）
• 作者：胡揚政、劉玥、胡霞、胡冰冰、苑麗娟、劉梅
• 出版社：清華大學出版社 
• 出版時間：2017年07月01日
• 定價：45 元
• ISBN：9787302475163
• 印刷日期：2017.07.31
• 印次：3-1

內容簡介

本書根據高職高專“工學結合”培養模式編寫。作者根據酒店行業的工作環境和崗位要求，營造了仿真的工作情境，使學生在逐項完成服務工作任務的同時，掌握相應的英語辭彙、英語表達方法和溝通技巧，具備頂崗工作的能力。書中設計了Service Position、Skills and Attainments、Position Knowledge等教學欄目，實現了酒店英語語言運用能力培養和酒店服務能力培養的有機結合。本書適合高職高專酒店管理專業和旅遊相關專業教學使用，也可作為酒店行業的培訓教材，或酒店從業人員自學之用。

目錄

ChapterOneFrontDeskService

前台服務

UnitOneCheckin

單元1入住登記

ServiceConversation1YouAreOurGuests

ServiceConversation2RegisteringaGroupThatHasaReservation

UnitTwoComplaintsandontheGuestsRequest

單元2處理投訴和回應客人要求

ServiceConversation3OurHousemaidWillBringThemtoYour

RoomSoon

ServiceConversation4WeDoApologizefortheInconvenience

ChapterTwoReservationDeskService

客房預訂部服務

UnitThreeRoomReservation

單元3客房預訂

ServiceConversation5AcceptingaReservation

ServiceConversation6RecommendingOtherHotels

UnitFourRevisingtheReservation

單元4預訂變更

ServiceConversation7ChangingaReservation

ServiceConversation8CancelingaReservationfortheGuest

ChapterThreeConciergeDeskService

禮賓部服務

UnitFiveLuggageService

單元5行李服務

ServiceConversation9WelcometotheGreatWallHotel

ServiceConversation10IsItChargedorFree

UnitSixCarReservationService

單元6車輛預訂服務

ServiceConversation11CallingaTaxiattheHotelGate

ServiceConversation12CarReservationattheConciergeDesk

ChapterFourCashDeskService

收銀台服務

UnitSevenForeignCurrencyExchange

單元7外幣兌換

ServiceConversation13ExchangeUSdollarsintoChineseyuan

ServiceConversation14ChangingattheAirportExchangeOffice

UnitEightCheckOut

單元8結賬退宿

ServiceConversation15CheckingOutinCash

ServiceConversation16CheckingOutbyCreditCard

UnitNineSolvingProblemswiththeBill

單元9解決賬單問題

ServiceConversation17ExplainingtheBill

ServiceConversation18HereIstheMoneyYouveOverpaid

ChapterFiveTelephoneDeskService

總機服務

UnitTenTelephoneOperator

單元10轉接電話

ServiceConversation19OutgoingCalls

ServiceConversation20IncomingCalls

UnitElevenOtherService

單元11其他服務

ServiceConversation21TheWakeupCall

ServiceConversation22LeavingtheMessage

ChapterSixHousekeepingService

客房服務

UnitTwelveChamberService

單元12客房服務

ServiceConversation23MayIDotheRoomNow

ServiceConversation24WhatTimeWouldYouLikeMetoComeBack

UnitThirteenRoomService

單元13客房送餐服務

ServiceConversation25YourOrderWillArrivein15Minutes

ServiceConversation26HereIsYourChineseBreakfast

UnitFourteenMaintenanceService

單元14維修服務

ServiceConversation27TheRepairmanWillCometoYourRoomSoon

ServiceConversation28RepairingtheFacilitiesintheBathroom

ChapterSevenRestaurantService

餐廳服務

UnitFifteenTableReservation

單元15餐廳預訂

ServiceConversation29ReservingaTableonValentinesDay

ServiceConversation30BookaTablebytheWindow

UnitSixteenGreetingtheGuests

單元16餐廳迎客服務

ServiceConversation31ArrangingOneTablefortheNonreservedGuest

ServiceConversation32ArrangingOneTablefortheReservedGuest

UnitSeventeenTakingOrders

單元17點菜服務

ServiceConversation33CanYouRecommendSomeChineseFood

ServiceConversation34TheChineseCuisineIsDividedintoEightStyles

UnitEighteenServiceDuringtheMeal

單元18上菜服務與席間服務

ServiceConversation35ServingtheGuestDuringtheMeal

UnitNineteenSettingAccounts

單元19結賬

ServiceConversation36IForgottoBringMyWalletwithMe

ServiceConversation37DoYouAcceptCreditCards

ChapterEightBarService

酒吧服務

UnitTwentyGeneralService

單元20常規服務

ServiceConversation38ServingDrinks

UnitTwentyoneDealingwithComplaintsandaDrunkenGuest

單元21處理投訴和醉酒客人

ServiceConversation39IAmNotHappywiththeSteak

ServiceConversation40ADrunkenGuest

ChapterNineBusinessCenterService（Ⅰ）

商務中心服務（一）

UnitTwentytwoSecretarialService

單元22文秘服務

ServiceConversation41HavingtheMeetingMaterialCopied

ServiceConversation42TypingoftheMaterial

UnitTwentythreeFaxSendingandReceiving

單元23收發傳真服務

ServiceConversation43ReceivingaFax

ServiceConversation44SendingaFax

ChapterTenBusinessCenterService（Ⅱ）

商務中心服務（二）

UnitTwentyfourTicketBooking

單元24票務服務

ServiceConversation45BookingaTrainTicket

ServiceConversation46BookinganAirTicket

UnitTwentyfiveConciergeService

單元25委託代辦服務

ServiceConversation47RentingEquipment

ServiceConversation48PostalExpressing

ChapterElevenHealth&RecreationCenterService

康體中心服務

UnitTwentysixBodyCareService

單元26康體服務

ServiceConversation49ServingBasketball

ServiceConversation50ServingBowling

UnitTwentysevenBathingService

單元27洗浴服務

ServiceConversation51ServingSauna

ServiceConversation52ServingSwimming

UnitTwentyeightEntertainingService

單元28娛樂服務

ServiceConversation53ServingBallroom

ServiceConversation54ServingNetBar

ChapterTwelveConvention&ExhibitionCenterService

會展中心服務

UnitTwentynineConventionService

單元29會議服務

ServiceConversation55ReservingtheConferenceonthePhone

ServiceConversation56DiscussingtheServiceDetails

UnitThirtyExhibitionService

單元30展覽服務

ServiceConversation57ReservinganExhibition

ServiceConversation58WereinanUrgentNeedforYourHelp

ChapterThirteenShoppingService

商場部服務

UnitThirtyoneRecommendingtheArticlefortheGuest

單元31為客人推薦商品

ServiceConversation59ShoppingattheJewelryandCraftsShop

ServiceConversation60ShoppingattheTextileandKnitwearShop

UnitThirtytwoDisplayingtheArticlesfortheCustomertoChoose

單元32展示商品供客人挑選

ServiceConversation61ShoppingattheChineseArtsand

StationeryShop

ServiceConversation62ShoppingattheChineseTeaCounter

ChapterFourteenOtherService

其他服務

UnitThirtythreeLostandFoundService

單元33失物招領服務

ServiceConversation63DontWorry,Sir

ServiceConversation64ClaimingMyRing

UnitThirtyfourDepositingService

單元34暫存服務

ServiceConversation65LuggageDepositing

ServiceConversation66SafeDepositBox

UnitThirtyfiveTourismService

單元35旅遊信息服務

ServiceConversation67ShowingtheWay

ServiceConversation68BookingaTour

UnitThirtysixBabysittingService

單元36托嬰服務

ServiceConversation69BabysittingService

KeytotheExercises

練習答案

參考文獻