《酒店實用英語聽說》是2019年北京理工大學出版社出版的圖書。
基本介紹
- 中文名：酒店實用英語聽說
- 作者：張莉，楊昊文主編
- 出版時間：2019年
- 出版社：北京理工大學出版社
- ISBN：9787568238342
- 開本：16 開
- 裝幀：平裝-膠訂
內容簡介,圖書目錄,
內容簡介
《酒店實用英語聽說》以酒店管理領域典型職業活動需要的英語溝通能力為主線，確定了初級、中級及高級三個層次的培訓內容，即基礎溝通能力、核心服務崗位溝通能力及初高級管理崗位溝通能力的培養方向。本教程分初級篇、中級篇和高級篇。初級篇主要訓練學生酒店基礎服務用語的聽說能力，強化基礎語音及聽力能力。初級篇由五個單元組成，每個單元又設定三個訓練模組。中級篇主要訓練學生酒店核心服務部門崗位相關的英語聽說能力，側重培養完成酒店核心及附屬服務功能的英語溝通能力。中級篇根據核心服務部門崗位進行項目分類，由12個單元組成，每個單元又設定若干任務模組，每個任務模組下設不同的聽力及口語訓練項目。
圖書目錄
初級篇
Part Ⅰ Elementary Courtesy English基礎禮貌英語
Unit 1 Welcome，Greeting and Farewell歡迎、問候和告別
Section A Phonetics語音
Section B Listening and Speaking聽與說
1-1 Welcome歡迎
1-2 Greeting問候
1-3 Farewell告另0
Section C Position Knowledge崗位知識
Unit 2 Thanks，Apologies and Best Wishes感謝、道歉和祝福
Section A Phonetics語音
Section B Listening and Speaking聽與說
2-1 Thanks感謝
2-2 Apologies道歉
2-3 Blessings and Wishes祝福
Section C Position Knowledge崗位知識
Unit 3 Permission。Acceptance and Refusal允許、接受和拒絕
Section A Phonetics語音
Section B Listening and Speaking聽與說
3-1 Permission允許
3-2 Acceptance接受
3-3 Refusal拒絕
Section C Position Knowledge崗位知識
Unit 4 Attitude態度
Section A Phonetics語音
Section B Listening and Speaking聽與說
4-1 Agreement and Disagreement同意與不同意
4-2 Suggestion建議
Section C Position Knowledge崗位知識
Unit 5 Emotions情感
Section A Phonetics語音
Section B Listening and Speaking聽與說
5-1 Satisfaction or Dissatisfaction滿意或不滿意
5-2 Reassurance and Sympathy安慰和同情
Section C Position Knowledge崗位知識
中級篇
Part Ⅱ The Front Office Department前廳部
Unit 6 Room Reservation客房預訂
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Unit 7 Checking In and Checking Out登記人住及結賬退房
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Unit 8 Concierge Department and Business Center禮賓服務部及商務中心
Section A General Knowledge項目知識’
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Part Ⅲ The Housekeeping Department客房部
Unit 9 Room Cleaning and Supplies客房清潔及用品補給
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Unit 10 Room Service and Laundry Service客房送饜服務及洗衣暇務
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exereises練習
Section D Position Knowledge崗位知識
Unit 11 Emergency and Maintenance Service突髮狀況及維修服務
Section A General Knowledge項目知識
Section B．Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Part Ⅳ The Food and Beverage Department餐飲部
Unit 12 Restaurant Reservation預訂餐位
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Unit 13 Seating Guests and Taking Orders領位及點菜
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Unit 14 Serving During Meals and Taking Bills餐問服務及結賬
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Part Ⅴ The Health and Recreation Department康樂部
Unit 15 Body Care康體
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Unit 16 Sports Club健身
Section A General Knowledge項目知識
Section B Listen；ng and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Unit 17 Recreational Service娛樂服務
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section．C Exercises練習
Section D Position Knowledge崗位知識
高級篇
Part Ⅵ The Hotel Management酒店管理
Unit 18 Job Interview面試
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
附錄
Appendix 1 The Names of World'S Major Countries／Districts，Capitals／Prefectures，
Currencies and Abbreviation Symbols世界主要國家（地區）、首都（首府）、貨幣及縮寫符號
Appendix 2 The Names of World’S Major Airlines and Codes世界主要航空公司名稱及代碼
Appendix 3 Styles of Classical Chinese Foods中餐經典菜式
Appendix 4 Styles of Classical Western Foods西餐經典菜式
Appendix 5 The Summary of Chinese and Western Tableware中西方餐具名稱匯總
Appendix 6 Tea茶
Appendix 7 Answers to the Exercises習題答案
