飯店英語(2008年外語教學與研究出版社出版的圖書)

《高職高專行業英語系列教材·飯店英語》是2008年外語教學與研究出版社出版的圖書。該系列教材針對各個行業的崗位需求，結合相應的職業資格證書考試，由英語教師，專業教師和行業從業人員共同設計編寫，旨在培養學生在實際工作中需要的英語套用能力。

基本介紹

• 中文名：飯店英語
• 作者：張文//韓常慧 
• 出版時間：2008年5月1日
• 出版社：外語教學與研究出版社
• 頁數：204 頁
• ISBN：9787560075457
• 開本：16 開

內容簡介

《高職高專行業英語系列教材?飯店英語》主要內容：高職高專行業英語系列教材是供高職高專學生進行專業英語學習時使用的教材。

目錄

Unit 1 Reservations

Part Ⅰ Dialogues

Part Ⅱ Reading: Duties ofaReservationist

Part Ⅲ Further Reading: A New Way of Hotel Reservation

Unit 2 Reception

Part Ⅰ Dialogues

Part Ⅱ Reading: How to Be a Qualified Front Desk Staff

Part Ⅲ Further Reading: Types of the Front Desk Staff in Hotels

Unit 3 Concierge's Work

Part Ⅰ Dialogues

Part Ⅱ Reading: Ⅰntroduction of Concierge's Work

Part Ⅲ Further Reading: Cultural Differences

Unit 4 Housekeeping (Ⅰ)

Part Ⅰ Dialogues

Part Ⅱ Reading: Duties and Responsibilities of Housekeeping Staff

Part Ⅲ Further Reading: Legal Obligations of the Housekeeping Department in America

Unit 5 Housekeeping (Ⅱ)

Part Ⅰ Dialogues

Part Ⅱ Reading: Duties of the Housekeeping Department

Part Ⅲ Further Reading: Room Service Procedure

Unit 6 Maintenance

Part Ⅰ Dialogues

Part Ⅱ Reading: Responsibility of the Engineering Department

Part Ⅲ Further Reading: Various Calls to the Engineering Department

Unit 7 good & Beverage (Ⅰ)

Part Ⅰ Dialogues

Part Ⅱ Reading: Job Categories and Responsibilities in the F&B Service

Part Ⅲ Further Reading: Greeting and Seating

Unit 8 Food & Beverage (11)

Part Ⅰ Dialogues

Part Ⅱ Reading: Possible Restaurant Problems

Part Ⅲ Further Reading: Service of Red Wines

Unit 9 Handling Complaints

Part Ⅰ Dialogues

Part Ⅱ Reading;: Handling Complaints (Ⅰ)

Part Ⅲ Further Reading: Handling Complaints (Ⅱ)

Unit 10 Sales Department

Part Ⅰ Dialogues

Part Ⅱ Reading: How Sales Department Functions

Part Ⅲ Further Reading: Hospitality Sales Distribution and Promotion

Unit 11 At the Business Center

Part Ⅰ Dialogues

Part Ⅱ Reading: History of the Business Center

Part Ⅲ Further Reading: Electronic Business Center in Coral Gables,Fla., Hotel

Unit 12 At the Recreation Center

Part Ⅰ Dialogues

Part Ⅱ Reading: Fitness Center Services in the Marquette Hotel

Part Ⅲ Further Reading: The Recreation Hotel

Unit 13 At the Beauty Parlor

Part Ⅰ Dialogues

Part Ⅱ Reading: Welcome to Trends Beauty Parlor

Part Ⅲ Further Reading: Beauty Tips

Unit 14 At the Shopping Arcade

Part Ⅰ Dialogues

Part Ⅱ Reading: Shopping in Honolulu's Hot Spot

Part Ⅲ Further Reading: Caesars Palace

Unit 15 Checkout

Part Ⅰ Dialogues

Part Ⅱ Reading: Hotel Chains Try Self-Serve Kiosks for Check-in and Checkout

Part Ⅲ Further Reading: A Rethink for Hotel Checkout Times

附錄1：英漢飯店常用分類辭彙表

附錄2：2006年度全球酒店集團100強