《飯店服務英語》是2010年清華大學出版社出版的圖書，作者是楊昆、林群、宋曉星。
基本介紹
- 書名：飯店服務英語
- 作者：楊昆、林群、宋曉星
- ISBN：9787302226000
- 定價：25
- 出版社：清華大學出版社
- 出版時間：2010年7月1日
- 裝幀：平裝
圖書簡介,目錄,
圖書簡介
本書突出旅遊飯店服務行業特點,注重套用型人才培養，結合國際旅遊飯店行業發展的新形勢和新特點，依照旅遊飯店崗位服務場景、工作流程和職業技能要點，主要介紹旅遊飯店各相關部門服務與管理等基本知識，並通過旅遊飯店企業真實工作情境指導學生實訓，以達到學以致用、強化技能培養的目的。
本書融入了飯店英語最新的實踐教學理念，突出“以任務為導向，以學生為核心”的教育模式；教師的作用不再體現為系統傳授知識，而是“啟發”和“指導”學生自主學習，創造性地學習，從而能夠充分提高學生的綜合素質和業務水平，儘快適應職業崗位，提高服務技能。本書附有聽力訓練和練習答案的配套光碟。
本書既可作為職業院校旅遊和飯店管理專業的教材，也可作為旅遊飯店企業在職從業者及管理人員的崗位培訓教材。
本書融入了飯店英語最新的實踐教學理念，突出“以任務為導向，以學生為核心”的教育模式；教師的作用不再體現為系統傳授知識，而是“啟發”和“指導”學生自主學習，創造性地學習，從而能夠充分提高學生的綜合素質和業務水平，儘快適應職業崗位，提高服務技能。本書附有聽力訓練和練習答案的配套光碟。
本書既可作為職業院校旅遊和飯店管理專業的教材，也可作為旅遊飯店企業在職從業者及管理人員的崗位培訓教材。
目錄
Unit One Hotel Basics
Situational Conversations
Conversation 1 The Sense of Service
Conversation 2 Choosing Your Hotel
Summary of the Useful Expressions
Classroom Activities
Reading
“Green” Hotels and “Green” Hotels Association
Exercises
Unit Two Room Reservation
Situational Conversations
Conversation 1 Making a Reservation
Conversation 2 Desired Room Being Fully Booked
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Reservationists
Exercises
Unit Three Bell Service
Situational Conversations
Conversation 1 Showing the Guests to Their Rooms
Conversation 2 Depositing Some Valuable Items
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Doormen and Bellboys
Exercises
Unit Four Reception
Situational Conversations
Conversation 1 Checking in Guest with a Reservation
Conversation 2 Helping a Walkin Guest
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Receptionists and Reservation Clerks
Exercises
Unit Five Switchboard
Situational Conversations
Conversation 1 Receiving a Phone Call
Conversation 2 Explaining the Way to Make Phone Calls
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Switchboard Operators
Exercises
Unit Six Information Service
Situational Conversations
Conversation 1 Asking the Way
Conversation 2 City Tour
Conversation 3 Leaving a Message
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Hotel Desk Clerks
Exercises
Unit Seven Foreign Exchange and Cashiers
Situational Conversations
Conversation 1 Exchanging Money
Conversation 2 Changing Coins
Conversation 3 Checking Out
Summary of the Useful Expressions
Classroom Activities
Reading
What Does a Cashier Pay Attention to?
Exercises
Unit Eight Housekeeping (Ⅰ)
Situational Conversations
Conversation 1 Cleaning the Room
Conversation 2 Turndown Service
Summary of the Useful Expressions
Classroom Activities
Reading
Housekeeping Department
Exercises
Unit Nine Housekeeping (Ⅱ)
Situational Conversations
Conversation 1 Laundry
Conversation 2 Room Service
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Room Attendants
Exercises
Unit Ten Maintenance and Safety
Situational Conversations
Conversation 1 My Key Card Doesnt Work
Conversation 2 I Cant Stay Here Any Longer
Summary of the Useful Expressions
Classroom Activities
Reading
Hotel Safety Regulations Abroad
Exercises
Unit Eleven Restaurant Service
Situational Conversations
Conversation 1 Receiving Guests
Conversation 2 Taking Orders and Giving Advice
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Waiters and Waitress
Exercises
Unit Twelve Bar Service
Situational Conversations
Conversation 1 On Duty
Conversation 2 Serving the Guest
Summary of the Useful Expressions
Classroom Activities
Reading
What Does It Take to Become a Good Bartender?
Exercises
Unit Thirteen Business Service
Situational Conversations
Conversation 1 Booking Air Tickets
Conversation 2 Copying and Typing
Summary of the Useful Expressions
Classroom Activities
Reading
Welcome to Business Services
Exercises
Unit Fourteen Shopping Arcade
Situational Conversations
Conversation 1 Choosing a Pearl Necklace
Conversation 2 At the Arts and Crafts Counter
Summary of the Useful Expressions
Classroom Activities
Reading
Main Duties of Shop Assistants
Exercises
Unit Fifteen Recreation and Fitness
Situational Conversations
Conversation 1 In the Night Club
Conversation 2 In the Fitness Center
Summary of the Useful Expressions
Classroom Activities
Reading
Job of the Fitness Worker
Exercises
Unit Sixteen Meeting Service
Situational Conversations
Conversation 1 Arranging a Conference
Conversation 2 Booking Facilities and Personnel 1
Summary of the Useful Expressions
Classroom Activities
Reading
How to Choose the Right Conference Call Service 5
Exercises
Appendix Terminology of Hotel Service
Reference
