《民航客艙服務英語實訓教程》是清華大學出版社出版圖書。
基本介紹
- 中文名：民航客艙服務英語實訓教程
- 出版時間：2021年12月1日
- 出版社：清華大學出版社
- 頁數：167 頁
- ISBN：9787302592976
- 開本：16 開
- 裝幀：平裝
內容簡介
民航客艙服務英語實訓教程緊緊圍繞空乘服務工作任務完成的需要來選擇和組織課程內容，以培養職業能力為核心，突出工作任務與知識的聯繫，使學生在了解乘務工作專業知識的背景下，能夠熟練掌握並套用英語與客艙乘客友好交流並提供優質的服務。本教材將理論與實踐相結合，更具實操性，彌補了市場上沒有民航客艙服務英語實訓教程這一空白，解決了英語專業教師講授乘務英語實操課程的尷尬。民航客艙服務英語實訓教程可以和《民航客艙服務英語教程》配套使用。本教材既可作為空中乘務專業學生的課堂教學用書，也可以作為民航企業及各培訓機構的空乘人員崗前培訓教材，還可作為具有一定英語基礎的旅客的自學用書。
目錄
CONTENTS
Unit 1 Duties of Cabin Service 1
Guide Reading 2
Teaching Objectives 2
Section One Flight Attendants’ Duties 2
Unit 2 Procedures of Cabin Service 11
Guide Reading 12
Teaching Objectives 12
Section One Contents of Cabin Service 12
Section Two Basic Procedures of Cabin Service 17
Unit 3 Skills of Cabin Service 28
Guide Reading 29
Teaching Objectives 29
Section One Skills of Verbal Service 29
Section Two Skills of Nonverbal Service 36
Section Three Skills of Serving Special Passengers 65
Unit 4 Cabin Emergency Disposal 69
Guide Reading 70
Teaching Objectives 70
Section One Fire Disposal 70
Section Two Anti-hijacking Disposal 76
Section Three Disposal of Cabin Decompression 78
Section Four Disposal of Dangerous Goods 80
Section Five Emergency Landing/Ditching and Evacuation 86
Section Six Survival Skills 95
Section Seven First aid on board 100
Unit 5 Useful Expressions of Cabin Service 123
Guide Reading 124
Teaching Objectives 124
Section One Before Take-off 124
Section Two Mid-flight 126
Section Three Pre-arrival and Post-arrival 131
Unit 6 Flight Announcement 134
Guide Reading 135
Teaching Objectives 135
Section One Announcement Before Taking off 135
Section Two Announcement during the Flight 136
Section Three Announcement before Landing and after Landing 138
Section Four Emergency Announcement 139
Unit 7 Simulation Practice of Cabin Service 141
Guide Reading 142
Teaching Objectives 142
Section One The Charts of Flight Attendants’ duties 142
Section Two The Procedures of Simulation Training 145
References 155
Appendix Airline Logos 156
