項目管理知識體系指南（PMBOK指南）（第5版）（英文版）

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本書是美國項目管理協會（PMI）的權威經典著作，已經探烏成為美國項目管理的國家標準之一，也是當今項目管理知識遷宙捆設與實踐領域匙斷再的事實上的世界標準。套洪罪本書英文影印版及中譯版由PMI獨家授權電子工業出版社在中國出版發行，其內容與第4版相比有較大更新，以精闢的語言闡述影元去了項目管雅提旋舟理五大過程組的定義及項目管理十大辣翻辯知識領域。

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TABLE OF CONTENTS

1. INTRODUCTION..................................................................................................................... 1

1.1 Purpose of the PMBOK? Guide................................................................................. 2

1.2 What is a Project?....................................................................................................... 3

1.2.1 The Relationships Among Portfolios, Programs, and Projects...................... 4

1.3 What is Project Management?.................................................................................... 5

1.4 Relationships Among Portfolio Management, Program Management, Project

Management, and Organizational Project Management............................................ 7

1.4.1 Program Management.................................................................................... 9

1.4.2 Portfolio Management..................................................................................... 9

1.4.3 Projects and Strategic Planning................................................................... 10

1.4.4 Project Management Office.......................................................................... 11

1.5 Relationship Between Project Management, Operations Management, and

Organizational Strategy............................................................................................. 12

1.5.1 Operations and Project Management........................................................... 12

1.5.2 Organizations and Project Management...................................................... 14

1.6 Business Value.......................................................................................................... 15

1.7 Role of the Project Manager...................................................................................... 16

1.7.1 Responsibilities and Competencies of the Project Manager....................... 17

1.7.2 Interpersonal Skills of a Project Manager.................................................... 17

1.8 Project Management Body of Knowledge................................................................ 18

2. ORGANIZATIONAL INFLUENCES AND PROJECT LIFE CYCLE.............................................. 19

2.1 Organizational Influences on Project Management................................................. 20

2.1.1 Organizational Cultures and Styles.............................................................. 20

2.1.2 Organizational Communications.................................................................. 21

2.1.3 Organizational Structures............................................................................. 21

2.1.4 Organizational Process Assets..................................................................... 27

2.1.5 Enterprise Environmental Factors................................................................ 29

2.2 Project Stakeholders and Governance..................................................................... 30

2.2.1 Project Stakeholders..................................................................................... 30

2.2.2 Project Governance....................................................................................... 34

2.2.3 Project Success............................................................................................. 35

2.3 Project Team.............................................................................................................. 35

2.3.1 Composition of Project Teams...................................................................... 37

2.4 Project Life Cycle....................................................................................................... 38

2.4.1 Characteristics of the Project Life Cycle...................................................... 38

2.4.2 Project Phases............................................................................................... 41

3. PROJECT MANAGEMENT PROCESSES................................................................................ 47

3.1 Common Project Management Process Interactions............................................... 50

3.2 Project Management Process Groups...................................................................... 52

3.3 Initiating Process Group............................................................................................ 54

3.4 Planning Process Group............................................................................................ 55

3.5 Executing Process Group.......................................................................................... 56

3.6 Monitoring and Controlling Process Group.............................................................. 57

3.7 Closing Process Group.............................................................................................. 57

3.8 Project Information.................................................................................................... 58

3.9 Role of the Knowledge Areas.................................................................................... 60

4. PROJECT INTEGRATION MANAGEMENT.............................................................................. 63

4.1 Develop Project Charter............................................................................................ 66

4.1.1 Develop Project Charter: Inputs.................................................................... 68

4.1.2 Develop Project Charter: Tools and Techniques........................................... 71

4.1.3 Develop Project Charter: Outputs................................................................. 71

4.2 Develop Project Management Plan........................................................................... 72

4.2.1 Develop Project Management Plan: Inputs.................................................. 74

4.2.2 Develop Project Management Plan: Tools and Techniques......................... 76

4.2.3 Develop Project Management Plan: Outputs................................................ 76

4.3 Direct and Manage Project Work.............................................................................. 79

4.3.1 Direct and Manage Project Work: Inputs..................................................... 82

4.3.2 Direct and Manage Project Work: Tools and Techniques............................ 83

4.3.3 Direct and Manage Project Work: Outputs................................................... 84

4.4 Monitor and Control Project Work............................................................................ 86

4.4.1 Monitor and Control Project Work: Inputs.................................................... 88

4.4.2 Monitor and Control Project Work: Tools and Techniques........................... 91

4.4.3 Monitor and Control Project Work: Outputs................................................. 92

4.5 Perform Integrated Change Control.......................................................................... 94

4.5.1 Perform Integrated Change Control: Inputs................................................. 97

4.5.2 Perform Integrated Change Control: Tools and Techniques........................ 98

4.5.3 Perform Integrated Change Control: Outputs............................................... 99

4.6 Close Project or Phase............................................................................................ 100

4.6.1 Close Project or Phase: Inputs.................................................................... 102

4.6.2 Close Project or Phase: Tools and Techniques........................................... 102

4.6.3 Close Project or Phase: Outputs................................................................. 103

5. PROJECT SCOPE MANAGEMENT....................................................................................... 105

5.1 Plan Scope Management......................................................................................... 107

5.1.1 Plan Scope Management: Inputs................................................................ 108

5.1.2 Plan Scope Management: Tools and Techniques....................................... 109

5.1.3 Plan Scope Management: Outputs............................................................. 109

5.2 Collect Requirements.............................................................................................. 110

5.2.1 Collect Requirements: Inputs..................................................................... 113

5.2.2 Collect Requirements: Tools and Techniques............................................ 114

5.2.3 Collect Requirements: Outputs................................................................... 117

5.3 Define Scope............................................................................................................ 120

5.3.1 Define Scope: Inputs................................................................................... 121

5.3.2 Define Scope: Tools and Techniques.......................................................... 122

5.3.3 Define Scope: Outputs................................................................................. 123

5.4 Create WBS.............................................................................................................. 125

5.4.1 Create WBS: Inputs..................................................................................... 127

5.4.2 Create WBS: Tools and Techniques............................................................ 128

5.4.3 Create WBS: Outputs................................................................................... 131

5.5 Validate Scope......................................................................................................... 133

5.5.1 Validate Scope: Inputs................................................................................ 134

5.5.2 Validate Scope: Tools and Techniques....................................................... 135

5.5.3 Validate Scope: Outputs.............................................................................. 135

5.6 Control Scope.......................................................................................................... 136

5.6.1 Control Scope: Inputs.................................................................................. 138

5.6.2 Control Scope: Tools and Techniques......................................................... 139

5.6.3 Control Scope: Outputs............................................................................... 139

6. PROJECT TIME MANAGEMENT.......................................................................................... 141

6.1 Plan Schedule Management.................................................................................. 145

6.1.1 Plan Schedule Management: Inputs........................................................... 146

6.1.2 Plan Schedule Management: Tools and Techniques.................................. 147

6.1.3 Plan Schedule Management: Outputs........................................................ 148

6.2 Define Activities....................................................................................................... 149

6.2.1 Define Activities: Inputs.............................................................................. 150

6.2.2 Define Activities: Tools and Techniques..................................................... 151

6.2.3 Define Activities: Outputs........................................................................... 152

6.3 Sequence Activities................................................................................................. 153

6.3.1 Sequence Activities: Inputs........................................................................ 154

6.3.2 Sequence Activities: Tools and Techniques............................................... 156

6.3.3 Sequence Activities: Outputs...................................................................... 159

6.4 Estimate Activity Resources................................................................................... 160

6.4.1 Estimate Activity Resources: Inputs........................................................... 162

6.4.2 Estimate Activity Resources: Tools and Techniques.................................. 164

6.4.3 Estimate Activity Resources: Outputs........................................................ 165

6.5 Estimate Activity Durations..................................................................................... 165

6.5.1 Estimate Activity Durations: Inputs............................................................ 167

6.5.2 Estimate Activity Durations: Tools and Techniques................................... 169

6.5.3 Estimate Activity Durations: Outputs......................................................... 172

6.6 Develop Schedule.................................................................................................... 172

6.6.1 Develop Schedule: Inputs........................................................................... 174

6.6.2 Develop Schedule: Tools and Techniques.................................................. 176

6.6.3 Develop Schedule: Outputs......................................................................... 181

6.7 Control Schedule..................................................................................................... 185

6.7.1 Control Schedule: Inputs............................................................................. 187

6.7.2 Control Schedule: Tools and Techniques.................................................... 188

6.7.3 Control Schedule: Outputs.......................................................................... 190

7. PROJECT COST MANAGEMENT......................................................................................... 193

7.1 Plan Cost Management........................................................................................... 195

7.1.1 Plan Cost Management: Inputs................................................................... 196

7.1.2 Plan Cost Management: Tools and Techniques.......................................... 198

7.1.3 Plan Cost Management: Outputs................................................................ 198

7.2 Estimate Costs......................................................................................................... 200

7.2.1 Estimate Costs: Inputs................................................................................ 202

7.2.2 Estimate Costs: Tools and Techniques....................................................... 204

7.2.3 Estimate Costs: Outputs.............................................................................. 207

7.3 Determine Budget.................................................................................................... 208

7.3.1 Determine Budget: Inputs........................................................................... 209

7.3.2 Determine Budget: Tools and Techniques.................................................. 211

7.3.3 Determine Budget: Outputs........................................................................ 212

7.4 Control Costs........................................................................................................... 215

7.4.1 Control Costs: Inputs................................................................................... 216

7.4.2 Control Costs: Tools and Techniques.......................................................... 217

7.4.3 Control Costs: Outputs................................................................................ 225

8. PROJECT QUALITY MANAGEMENT.................................................................................... 227

8.1 Plan Quality Management....................................................................................... 231

8.1.1 Plan Quality Management: Inputs.............................................................. 233

8.1.2 Plan Quality Management: Tools and Techniques..................................... 235

8.1.3 Plan Quality Management: Outputs............................................................ 241

8.2 Perform Quality Assurance..................................................................................... 242

8.2.1 Perform Quality Assurance: Inputs............................................................. 244

8.2.2 Perform Quality Assurance: Tools and Techniques.................................... 245

8.2.3 Perform Quality Assurance: Outputs.......................................................... 247

8.3 Control Quality......................................................................................................... 248

8.3.1 Control Quality: Inputs................................................................................ 250

8.3.2 Control Quality: Tools and Techniques....................................................... 252

8.3.3 Control Quality: Outputs.............................................................................. 252

9. PROJECT HUMAN RESOURCE MANAGEMENT................................................................... 255

9.1 Plan Human Resource Management....................................................................... 258

9.1.1 Plan Human Resource Management: Inputs.............................................. 259

9.1.2 Plan Human Resource Management: Tools and Techniques..................... 261

9.1.3 Plan Human Resource Management: Outputs........................................... 264

9.2 Acquire Project Team.............................................................................................. 267

9.2.1 Acquire Project Team: Inputs...................................................................... 269

9.2.2 Acquire Project Team: Tools and Techniques............................................. 270

9.2.3 Acquire Project Team: Outputs................................................................... 272

9.3 Develop Project Team.............................................................................................. 273

9.3.1 Develop Project Team: Inputs..................................................................... 274

9.3.2 Develop Project Team: Tools and Techniques............................................ 275

9.3.3 Develop Project Team: Outputs................................................................... 278

9.4 Manage Project Team.............................................................................................. 279

9.4.1 Manage Project Team: Inputs..................................................................... 281

9.4.2 Manage Project Team: Tools and Techniques............................................ 282

9.4.3 Manage Project Team: Outputs................................................................... 284

10. PROJECT COMMUNICATIONS MANAGEMENT................................................................. 287

10.1 Plan Communications Management..................................................................... 289

10.1.1 Plan Communications Management: Inputs............................................ 290

10.1.2 Plan Communications Management: Tools and Techniques................... 291

10.1.3 Plan Communications Management: Outputs..........................................296

10.2 Manage Communications..................................................................................... 297

10.2.1 Manage Communications: Inputs............................................................. 299

10.2.2 Manage Communications: Tools and Techniques.................................... 300

10.2.3 Manage Communications: Outputs.......................................................... 301

10.3 Control Communications....................................................................................... 303

10.3.1 Control Communications: Inputs.............................................................. 304

10.3.2 Control Communications: Tools and Techniques..................................... 306

10.3.3 Control Communications: Outputs............................................................ 307

11. PROJECT RISK MANAGEMENT........................................................................................ 309

11.1 Plan Risk Management......................................................................................... 313

11.1.1 Plan Risk Management: Inputs................................................................. 314

11.1.2 Plan Risk Management: Tools and Techniques........................................ 315

11.1.3 Plan Risk Management: Outputs.............................................................. 316

11.2 Identify Risks......................................................................................................... 319

11.2.1 Identify Risks: Inputs................................................................................ 321

11.2.2 Identify Risks: Tools and Techniques....................................................... 324

11.2.3 Identify Risks: Outputs.............................................................................. 327

11.3 Perform Qualitative Risk Analysis........................................................................ 328

11.3.1 Perform Qualitative Risk Analysis: Inputs................................................ 329

11.3.2 Perform Qualitative Risk Analysis: Tools and Techniques....................... 330

11.3.3 Perform Qualitative Risk Analysis: Outputs............................................. 333

11.4 Perform Quantitative Risk Analysis...................................................................... 333

11.4.1 Perform Quantitative Risk Analysis: Inputs............................................. 335

11.4.2 Perform Quantitative Risk Analysis: Tools and Techniques.................... 336

11.4.3 Perform Quantitative Risk Analysis: Outputs........................................... 341

11.5 Plan Risk Responses............................................................................................. 342

11.5.1 Plan Risk Responses: Inputs.................................................................... 343

11.5.2 Plan Risk Responses: Tools and Techniques........................................... 343

11.5.3 Plan Risk Responses: Outputs.................................................................. 346

11.6 Control Risks......................................................................................................... 349

11.6.1 Control Risks: Inputs................................................................................. 350

11.6.2 Control Risks: Tools and Techniques........................................................ 351

11.6.3 Control Risks: Outputs.............................................................................. 353

12. PROJECT PROCUREMENT MANAGEMENT....................................................................... 355

12.1 Plan Procurement Management........................................................................... 358

12.1.1 Plan Procurement Management: Inputs................................................... 360

12.1.2 Plan Procurement Management: Tools and Techniques.......................... 365

12.1.3 Plan Procurement Management: Outputs................................................ 366

12.2 Conduct Procurements.......................................................................................... 371

12.2.1 Conduct Procurements: Inputs................................................................. 373

12.2.2 Conduct Procurements: Tools and Techniques........................................ 375

12.2.3 Conduct Procurements: Outputs.............................................................. 377

12.3 Control Procurements........................................................................................... 379

12.3.1 Control Procurements: Inputs................................................................... 381

12.3.2 Control Procurements: Tools and Techniques.......................................... 383

12.3.3 Control Procurements: Outputs................................................................ 384

12.4 Close Procurements.............................................................................................. 386

12.4.1 Close Procurements: Inputs...................................................................... 388

12.4.2 Close Procurements: Tools and Techniques............................................. 388

12.4.3 Close Procurements: Outputs................................................................... 389

13. PROJECT STAKEHOLDER MANAGEMENT........................................................................ 391

13.1 Identify Stakeholders............................................................................................ 393

13.1.1 Identify Stakeholders: Inputs.................................................................... 394

13.1.2 Identify Stakeholders: Tools and Techniques........................................... 395

13.1.3 Identify Stakeholders: Outputs................................................................. 398

13.2 Plan Stakeholder Management............................................................................. 399

13.2.1 Plan Stakeholder Management: Inputs.................................................... 400

13.2.2 Plan Stakeholder Management: Tools and Techniques........................... 401

13.2.3 Plan Stakeholder Management: Outputs.................................................. 403

13.3 Manage Stakeholder Engagement........................................................................ 404

13.3.1 Manage Stakeholder Engagement: Inputs............................................... 406

13.3.2 Manage Stakeholder Engagement: Tools and Techniques...................... 407

13.3.3 Manage Stakeholder Engagement: Outputs............................................. 408

13.4 Control Stakeholder Engagement......................................................................... 409

13.4.1 Control Stakeholder Engagement: Inputs................................................ 411

13.4.2 Control Stakeholder Engagement: Tools and Techniques....................... 412

13.4.3 Control Stakeholder Engagement: Outputs.............................................. 413

ANNEX A1 THE STANDARD FOR PROJECT MANAGEMENT OF A PROJECT..........................417

APPENDIX X1 FIFTH EDITION CHANGES............................................................................... 463

APPENDIX X2 CONTRIBUTORS AND REVIEWERS OF THE PMBOK? GUIDE –

FIFTH EDITION....................................................................................................................... 483

APPENDIX X3 INTERPERSONAL SKILLS................................................................................ 513

REFERENCES........................................................................................................................ 521

GLOSSARY............................................................................................................................ 523

項目管理知識體系指南（PMBOK指南）（第5版）（英文版）

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