《現代酒店服務英語（ 第2版）》是2013年7月清華大學出版社出版的圖書，作者是胡揚政、劉梅、苑麗娟、胡冰冰、劉玥、胡霞。
基本介紹
- 書名：現代酒店服務英語（ 第2版）
- 作者：胡揚政、劉梅、苑麗娟、胡冰冰、劉玥、胡霞
- ISBN：9787302293118
- 定價：39元
- 出版社：清華大學出版社
- 出版時間：2013年7月
內容簡介,圖書目錄,
內容簡介
本書根據高職高專“工學結合”培養模式編寫。作者根據酒店行業的工作環境和崗位要求，營造了仿真的工作情境，使學生在逐項完成服務工作任務的同時，掌握相應的英語辭彙、英語表達方法和溝通技巧，具備頂崗工作的能力。書中設計了“Service Position”、“Skills and Attainments”、“Position Knowledge”等欄目，實現了酒店英語語言運用能力培養和酒店服務能力培養的有機結合。
本書適合高職高專酒店管理專業和旅遊相關專業教學使用，也可作為酒店行業培訓教材，或酒店從業人員自學之用。
圖書目錄
Chapter One Front Desk Service
前 台 服 務
Unit OneCheck-in
服務技能1入住登記
Service Conversation 1
You Are Our Guests
Service Conversation 2
Registering a Group That Has a Reservation
Unit Two Complaints and on the Guest’s Request
服務技能2處理投訴和回應客人要求
Service Conversation 3
Our Housemaid Will Bring Them to Your Room Soon
Service Conversation 4
We Do Apologize for the Inconvenience
Chapter Two Reservation Desk Service
客房預訂部服務
Unit Three Room Reservations
服務技能3客房預訂
Service Conversation 5
Accepting a Reservation
Service Conversation 6
Recommending Other Hotels
Unit Four Revising the Reservation
服務技能4預訂變更
Service Conversation 7
Changing a Reservation
Service Conversation 8
Canceling a Reservation for the Guest
Chapter Three Concierge Desk Service
禮賓部服務
Unit Five Luggage Service
服務技能5行李服務
Service Conversation 9
Welcome to the Great Wall Hotel
Service Conversation 10
Is It Charged or Free
Unit Six Car Reservation Service
服務技能6車輛預訂服務
Service Conversation 11
Calling a Taxi at the Hotel Gate
Service Conversation 12
Car Reservation at the Concierge Desk
Chapter Four Cash Desk Service
收銀台服務
Unit Seven Foreign Currency Exchange
服務技能7外幣兌換
Service Conversation 13
Changing US Dollars into Chinese yuan
Service Conversation 14
Changing at the Airport Exchange Office
Unit Eight Check Out
服務技能8結賬退宿
Service Conversation 15
Checking Out in Cash
Service Conversation 16
Checking Out by Credit Card
Unit Nine Solving Problems with the Bill
服務技能9解決賬單問題
Service Conversation 17
Explaining the Bill
Service Conversation 18
Here Is the Money You’ve Overpaid
Chapter Five Telephone Desk Service
總 機 服 務
Unit Ten Telephone Operator
服務技能10轉接電話
Service Conversation 19
Outgoing Calls
Service Conversation 20
Incoming Calls
Unit Eleven Other Services
服務技能11其他服務
Service Conversation 21
The Wake-up Call
Service Conversation 22
Leaving the Message
Chapter Six Housekeeping Service
客 房 服 務
Unit Twelve Chamber Services
服務技能12客房服務
Service Conversation 23
May I Do the Room Now
Service Conversation 24
What Time Would You Like Me to Come Back
Unit Thirteen Room Service
服務技能13客房送餐服務
Service Conversation 25
Your Order will Arrive in 15 Minutes
Service Conversation 26
Here Is Your Chinese Breakfast
Unit Fourteen Maintenance Service
服務技能14維修服務
Service Conversation 27
The Repairman will Come to Your Room Soon
Service Conversation 28
Repairing the Facilities in the Bathroom
Chapter Seven Restaurant Service
餐 廳 服 務
Unit Fifteen Table Reservation
服務技能15餐廳預訂
Service Conversation 29
Reserving a Table on Valentine’s Day
Service Conversation 30
Book a Table by the Window
Unit Sixteen Greeting the Guests
服務技能16餐廳迎客服務
Service Conversation 31
Arranging One Table for the Non-reserved Guest
Service Conversation 32
Arranging One Table for the Reserved Guest
Unit Seventeen Taking Orders
服務技能17點菜服務
Service Conversation 33
Can You Recommend Some Chinese Food
Service Conversation 34
The Chinese Cuisine Is Divided into Eight Styles
Unit Eighteen Service During the Meal
服務技能18上菜服務與席間服務
Service Conversation 35
Serving the Guest During the Meal
Unit Nineteen Setting Accounts
服務技能19結賬
Service Conversation 36
I Forgot to Bring My Wallet with Me
Service Conversation 37
Do You Accept Credit Card
Chapter Eight Bar Service
酒 吧 服 務
Unit Twenty General Services
服務技能20常規服務
Service Conversation 38
Serving Drinks
Unit Twenty-one Dealing with Complaints and a Drunken Guest
服務技能21處理投訴和醉酒客人
Service Conversation 39
I Am Not Happy with the Steak
Service Conversation 40
A Drunken Guest
Chapter Nine Business Center Service（Ⅰ）
商務中心服務（一）
Unit Twenty-two Secretarial Services
服務技能22文秘服務
Service Conversation 41
Having the Meeting Material Copied
Service Conversation 42
Typing of the Material
Unit Twenty-three Fax Sending and Receiving
服務技能23收發傳真服務
Service Conversation 43
Receiving a Fax
Service Conversation 44
Sending a Fax
Chapter Ten Business Center Service（Ⅱ）
商務中心服務（二）
Unit Twenty-four Ticket Booking
服務技能24票務服務
Service Conversation 45
Booking a Train Ticket
Service Conversation 46
Booking an Air Ticket
Unit Twenty-five Entrusted Services
服務技能25委託代辦服務
Service Conversation 47
Renting Equipment
Service Conversation 48
Postal Expressing
Chapter Eleven Health & Recreation Center Service
康體中心服務
Unit Twenty-six Body Care Services
服務技能26康體服務
Service Conversation 49
Serving Basketball
Service Conversation 50
Serving Bowling
Unit Twenty-seven Bathing Services
服務技能27洗浴服務
Service Conversation 51
Serving Sauna
Service Conversation 52
Serving Swimming
Unit Twenty-eight Entertaining Services
服務技能28娛樂服務
Service Conversation 53
Serving Ballroom
Service Conversation 54
Serving Net Bar
Chapter Twelve Convention & Exhibition Center Service
會展中心服務
Unit Twenty-nine Convention Service
服務技能29會議服務
Service Conversation 55
Reserving the Conference on the Phone
Service Conversation 56
Discussing the Service Details
Unit Thirty Exhibition Service
服務技能30展覽服務
Service Conversation 57
Reserving an Exhibition
Service Conversation 58
We’re in an Urgent Need of Your Help
Chapter Thirteen Shopping Service
商場部服務
Unit Thirty-one Recommending the Article for the Guest
服務技能31為客人推薦商品
Service Conversation 59
Shopping at the Jewelry and Crafts Shop
Service Conversation 60
Shopping at the Textile and Knitwear Shop
Unit Thirty-two Displaying the Articles for the Customer to Choose
服務技能32展示商品供客人挑選
Service Conversation 61
Shopping at the Chinese Arts and Stationery Shop
Service Conversation 62
Shopping at the Chinese Tea Counter
Chapter Fourteen Other Services
其 他 服 務
Unit Thirty-three Lost and Found Service
服務技能33失物招領服務
Service Conversation 63
Don’t Worry, Sir
Service Conversation 64
Claiming My Ring
Unit Thirty-four Depositing Service
服務技能34暫存服務
Service Conversation 65
Luggage Depositing
Service Conversation 66
Safe-Deposit Box
Unit Thirty-five Tourism Service
服務技能35旅遊信息服務
Service Conversation 67
Showing the Way
Service Conversation 68
Booking a Tour
Unit Thirty-six Baby-sitting Service
服務技能36托嬰服務
Service Conversation 69
Baby-sitting Service
Key to the Exercises
練習答案
參考文獻
