基本介紹
- 中文名：工作過程導向新理念規劃教材•高職高專旅遊
- 作者：胡揚政
- 語言：簡體中文, 英語
- 出版時間：2009年8月1日
- 出版社：清華大學出版社
- 頁數：301 頁
- ISBN：9787302185727
- 定價：38 元
- 開本：16 開
內容簡介,圖書目錄,
內容簡介
《現代酒店服務英語》始終貫徹高職專業英語“以職業英語能力發展為中心”的教學理念，以“5P”模式為知識載體，旨在全面提高“新酒店人”的英語職業素養和職業技能。
Professior，職業：以酒店職業英語服務內容為主線
Positior，崗位：以不同服務崗位的工作內容組成教學模組
Procedure，工作過程：以具體服務任務和流程構成教學內容
Point，要點：以工作中的語言要求和操作注意事項為技能要點
Performarlce，演練：通過模擬服務演練提高實際套用能力
圖書目錄
Chapter One Front Desk Service
前台服務
Unit OneCheck-in
服務技能入住登記
Service C0nvCrSation 1
YOU Are Our Guests
Service Conversation 2
Registering a GroupThat Has a Reservation
Unit Two Complaints and on the Guest's Request
服務技能2處理投訴和回應客人要求
Service C0nVersation 3
Our Housemaid willBring Them to Your Room Soon
Service ConVCrsation 4
We Do Apologize for the Inconvenience
Chapter Two Reservation Desk Service
客房預訂部服務
Unit Three Room Reservations
服務技能3客房預訂
Service Conversation 5
Accepting a Reservation
Service Conversation 6
Recommending Other Hotels
Unit Four Revising the Reservation
服務技能4預訂變更
Service Conversation 7
Changing a Reservation
Service Conversation 8
Canceling a Reservation for the Guest
Chapter Three Concierge Desk Service
禮賓部服務
Unit Five Luggage Service
服務技能5行李服務
Service C0nVerSation 9
Welcome to the Great Wall Hotel
Service C0nVersation 10
Is it Charged or Free
Unit Six Car Reservation Service
服務技能6車輛預訂服務
Service C0nVersatiOn 11
Calling a Taxi at the Hotel Gate
Service Conversation 12
Car Reservation at the Conciergc Desk
Chapter Four Cash Desk Service
收銀台服務
Unit Seven Foreign Currency Exchange
服務技能7外幣兌換
Service Conversation 13
Changing US Dollars into Chinesc yuan
Service Conversation 14
Changing at the Airport Exchange Office
Unit Eight Checkout
服務技能8結賬退宿
Service Conversation 15
Checking out in Cash
Service Conversation 16
Checking out by Credit Card
Unit Nine Solving Problems with the Bill
服務技能9解決賬單問題
Service Conversation 17
Explaining the Bill
Service Conversation 18
Here Is the Money You’ve Overpaid
Chapter Five Telephone Desk Service
總機服務
Unit Ten Telephone Operator
服務技能10轉接電話
Service Conversation 19
Outgoing Calls
Service Conversation 20
Incoming Calls
Unit Eleven Other Services
服務技能¨其他服務
Service Conversation 21
The wakc-up Call
Service Conversation 22
Leaving the Message
Chapter Six Housekeeping Service
客房服務
Unit Twelve Chamber Services
服務技能12客房服務
Service ConversatiOn 23
May I do the Room Now
Service Conversation 24
What Time Would YOU Like Me to Come Back
Unit Thirteen Room Service
服務技能13客房送餐服務
Service Conversation 25
Your order will Arrive in 15 Minutes
Service COnvCrSation 26
Here is Your Chinese Breakfast
Unit Fourteen Maintenance Service
服務技能14維修服務
Service C0nVersation 27
The Repairman will Come to Your Room Soon
Service C0nVersation 28
Repairing the Facilities in the Bathroom．
Chapter Seven Restaurant Service
餐廳服務
Unit Fifteen Table Reservation
服務技能15餐廳預訂
Service C0nverSation 29
Reserving aTable on Valentine’s Day
Service C0nvCrSation 30
Book a Table by the Window
Unit Sixteen Greeting the Guests
服務技能16餐廳迎客服務
Service Conversation 31
Arranging One Table for the Non-reserved Guest
Service C0nVerSation 32
Arranging One Table for the Reserved Guest
Unit SeventeenTaking Orders
服務技能17點菜服務
Service ConverSation 33
Can You Recommend Some Chinese Food
Service Conversation 34
The Chinese Cuisine is Divided into Eight Styles
Unit Eighteen Service during the Meal
服務技能18上菜服務與席間服務
Service Conversation 35
Serving the Guest during the Meal
Unit Nineteen Setting Accounts
服務技能19結賬
Service Conversation 36
I Forgot to Bring my wauct with me
Service ConverSation 37
Do You Accept Credit Card
Chapter Eight Bar Service
酒吧服務
Unit Twenty General Services
服務技能20常規服務
Service ConversatiOn 38
Serving Drinks
……
Chapter Nine Business Center Service(Ⅰ)
Chapter Ten Business Center Service(Ⅱ)
Chapter Eleven Heslth Recreation Center Service
Chapter Twelve Convention Exhibition Center Service
Chapter Thirteen Shopping Service
Chapter Fourteen Other Service
