《Microsoft Dynamics CRM 2011 Step by Step》是2011年2月出版的圖書，作者是Snyder, Mike、Steger, Jim、Landers, Brendan。
基本介紹
- 外文名：Microsoft Dynamics CRM 2011 Step by Step
- 作者：Snyder, Mike、Steger, Jim、Landers, Brendan
- 出版時間：2011年2月
- ISBN：9780735648906
內容簡介
The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook®; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.
