Five-Star Customer Service (平裝)

Five-Star Customer Service (平裝)

Written in an easy-to-read, conversational style, full of real-world examples and thought-provoking discussion topics, Five-Star Customer Service is a must-read for anyone who works with the public - and even for those who don't!

基本介紹

  • 作者:Ted Coiné
  • 原版名稱:Five-Star Customer Service
  • ISBN:9780595373062
  • 頁數:170 頁
  • 定價:43.0
  • 出版社:iUniverse.com (2005年11月1日)
  • 出版時間:2005年11月
  • 裝幀:平裝
內容介紹
"A person with a good attitude and a modicum of talent can be coached and molded into just about anything in this life. That certainly goes double for customer service. Often, the right people aren't currently providing a high enough level of service simply because they haven't been exposed to it in their lives, and so they don't realize a new plateau even exists. My job, in large part, is to open people's eyes to their five-star potential, give them the tools they need to get there, and then get out of their way." - Ted Coine
Written in an easy-to-read, conversational style, full of real-world examples and thought-provoking discussion topics, Five-Star Customer Service is a must-read for anyone who works with the public - and even for those who don't!

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