《酒店房務英語》是2011年8月出版的圖書，作者是韓東紅。
基本介紹
- 書名：酒店房務英語
- 作者：韓東紅
- ISBN：9787566301130
- 頁數：211
- 出版時間：2011-8-1
- 裝幀：平裝
- 開本：16開
- 紙張：膠版紙
- 字數：323000
內容簡介,目錄,
內容簡介
2010年7月29日，備受關注的《國家中長期教育改革和發展規劃綱要（2010-2020年）》正式全文發布，這是我國進入21世紀之後的第一個教育規劃，是今後一個時期指導全國教育改革和發展的綱領性檔案。《規劃綱要》進一步明確提出要實施職業教育辦學模式改革試點，以服務為宗旨，以就業為導向，推進教育教學改革，實行工學結合、校企合作、頂崗實習的人才培養模式，以切實提高職業教育教學質量為重點，滿足經濟社會對高素質勞動者和技能型人才的需要。
近十年來，中國的高等職業教育發展已取得豐碩成果，大批綜合素質高、動手能力強的高職學院畢業生深受用人單位的好評。但仍然有一些基本問題亟待重視並從源頭上加以解決，諸如高職院校畢業生的職業技能與用人單位崗位需求較大差距；為數不少的學生抱怨課程呆板落後、教材內容陳舊，而不能實現就業能力的有效培養，還形成某種程度上的低社會認同度。筆者認為上述問題長期存在的一個重要原因是高職課程體系安排、教材建設的重點與特色不能符合人才培養的內在規律，專業英語教育的問題也在於此。
目錄
PartA Front Office Department
Module One Making Reservations
Dialogue 1 A Phone Call Reservation
Dialogue 2 A Group Reservation
Dialogue 3 Booking a Suite
Dialogue 4 Confirmation Call
Policies and Procedures of Making Reservations
Reading Hotels and Rooms Division Department (I)
Module Two Checking in
Dialogue 1 Filling in the Registration Card/Form
Dialogue 2 Group Registration
Dialogue 3 Checking in for Walkin Guests
Dialogue 4 Guests Who Arrive Late
Policies and Procedures ofRegistering Guests with ConfirmedReservation
Reading Hotels and Rooms Division Department (II)
Module Three Uniformed Services
Dialogue 1 The Bellman Shows the Guest Her Room
Dialogue 2 Ticket Booking Service
Dialogue 3 Ordering a Taxi
Dialogue 4 Limousine Service
Policies and Procedures of Handling Guest Enquiries andIntroducing Facilities
Reading Hotel Concierge
Module Four Services at the front Desk
Dialogue 1 A Room Change
Dialogue 2 A Safe Deposit Box
Dialogue 3 Showing Directions
Dialogue 4 Asking for an Overstay
Policies and Procedures of Using the Safety Box
Reading Top Hotelsin the World
Module Five Services at the Front Desk (2)
Dialogue 1 Maintenance Service
Dialogue 2 Babysitting Service
Dialo gue 3 10 st and Found
Dialogue 4 A Package for Mr. Martin
Policies and Procedures for Lost and Found
Reading Top Hotelsin the World
Module Six Business and Entertainment Services
Dialogue 1 At the Business Center
Dialogue 2 In the Health Club
Dialogue 3 The Sauna Is One of the Great Pleasures ofLife
Dialogue 4 The Meeting Room.
Policies and Procedures of Business Center Agent
Reading Searching for a Healthier Lifestyle
Module Seven Telephone Service
Dialogue 1 A Morning Call Service
Dialogue 2 An Overseas PersonToPerson Call
Dialogue 3 A Call from Outside
Dialogue 4 Answering Guests'Inquiries.
Policies and Procedures ofTelephone Etiquette
Reading Telecommunications
Module Eight Handling Complaints.
Dialogue 1 Complaint in the Hotel
Dialogue 2 A Problem with the Mini Bar
Dialogue 3 The Room Needs Cleaning
Dialogue 4 A Problem with the B
Policies and Procedures ofHandling Guest Complaints
Reading Have You Ever Made Complaints at a Hotel?
Module Nine Cbecking Out
Dialogue 1 Foreign Exchange Service
Dialogue 2 Accepting Credit Cards
Dialogue 3 The Guest Pays His B
Dialogue 4 Checking Out
Policies and Procedures Methods ofPayment.
Reading Top Hotelsin the World
Part B Housekeeping Department
Module Ten Housekeeping Supply Preparations
Dialogue 1 Would You Like Your Room Cleaned?
Module Eleven Cleaning the Guest Room
Module Twelve Housekeeping Services
Module Tlurteen Cleaning Public Areas
Module Fourteen Laundry and Valet Service
附錄1 Key to the Exercises參考答案
附錄2 Top 10 Hotel Groups in the World全球酒店集團排行榜（前十名）
附錄3 HoteI Rooms Division Terminology酒店房務專用術語
參考文獻
