《職業秘書英語》由上海交通大學出版社出版，內容包括職業技能篇、文書寫作篇等。我國改革開放的不斷深入對企業秘書人員提出了更高的要求。不僅要求他們掌握豐富的專業知識，而且要求他們具備一定的英語基礎。
基本介紹
- 書名：職業秘書英語
- 類型：英語與其他外語
- 出版日期：2010年2月1日
- 語種：簡體中文, 英語
- ISBN：7313061986
- 作者：馮修文
- 出版社：上海交通大學出版社
- 頁數：273頁
- 開本：16
內容簡介,圖書目錄,
內容簡介
馮修文編著的《職業秘書英語(附光碟)》是人力資源和社會保障部“十一五”重點課題《技能人才職業導向式培訓模式標準研究(項目編號：LA2007—10)》高職文秘專業子課題的研究成果。
本書旨在培養文秘專業學生的職業英語能力和探索實踐教學。在內容設計上從學生的就業出發，由淺人深，重點突出秘書職業英語口語和寫作能力的培養。基礎英語知識與秘書職業英語知識有機結合，充分考慮到高職學生的英語基礎知識水平，注重知識點的延伸與銜接，並且有歸納有總結。特別是知識點的注釋，力求詳盡而突出重點，緊密結合學生的工作所需，努力做到讓學生“學則會，會則用，用則通”。
本書旨在培養文秘專業學生的職業英語能力和探索實踐教學。在內容設計上從學生的就業出發，由淺人深，重點突出秘書職業英語口語和寫作能力的培養。基礎英語知識與秘書職業英語知識有機結合，充分考慮到高職學生的英語基礎知識水平，注重知識點的延伸與銜接，並且有歸納有總結。特別是知識點的注釋，力求詳盡而突出重點，緊密結合學生的工作所需，努力做到讓學生“學則會，會則用，用則通”。
圖書目錄
職業技能篇
(Professional Skills)
Chapter I Receiving and Seeing off Visitors(迎來送往)/3
Section One Receiving Visitors(接待客人)/3
Section Two Offering Accommodations(安排食宿)/10
Section Three Making Schedules(日程安排) /18
Section Four Seeing off Clients(送別客人)/24
ChapterⅡTelephone Etiquettes(電話禮儀)/31
Section One Making Phone Calls(打電話)/31
Soction Two Transferring Phone Calls(轉接電話)/37
Section Three Taking Messages(電話留言)/43
Section Four Wrong Number(打錯電話) /49
ChapterⅢ Interpersonal Relations(人際關係) / 56
Section One Getting along with Boss(與上司相處)/56
Section Two Getting along with Colleagues(與同事相處)/63
Section Three Expressing Thanks(表示感謝)/69
Section Four Expressing Apology(表示歉意)/75
ChapterⅣ Communication(交流溝通) /82
Section One Inviting a Client(邀請客戶)/82
Section Two Declining a Client(謝絕客戶)/90
Section Three Handling Complaints(處理投訴)/97
Section Four Coordination among the Departments(部門協調)/105
Chapter Ⅴ Conference Work(會務工作)/113
Section One Services before Conferences(會前準備)/113
Section Two Services during Conferences(會中服務)/120
Section Three Post-Conference Follow-ups(總結工作) / 127
Section Four Activities Arrangement after Conferences(會後活動)/133
ChapterⅥ Arranging Activities(活動安排) / 140
Section One Business Trips(商務差旅)/140
Section Two Visiting and Inspecting(參觀考察)/146
Section Three Inviting Clients for Dinner(宴請客人)/152
Section Four Attending a Ceremony(出席慶典)/158
文書寫作篇
(Document Writing)
Chapter Ⅶ Daily Documents(事務文書)/167
Section One Note(便條) /167
Section Two Notice(通知)/171
Section Three Announcement(啟事) /176
Section Four Request(請示) /181
Section Five Report(報告) /186
ChapterⅧ Ceremonial Documents(禮儀文書)/192
Section One Letters of Thanks(感謝信) /1 92
Section Two Letters of Congratulations(祝賀信) /196
Section Three Letters of Apology(道歉信)/201
Section Four Reference Letters(推薦信) /205
Section Five Letters of Introduction(介紹信) /21 1
ChapterⅨ Conference Documents(會議文書)/218
Section One Meeting Invitation(會議邀請)/218
Section Two Meeting Agenda(會議Et程)/223
Section Three Meeting Minutes(會議紀要)/227
Section Four Information Feedback(信息反饋)/233
Section Five Post-Conference Travel(會後旅遊)/238
Chapter Ⅹ Business Documents(商務文書)/243
Section One Establishing Business Relations(建立貿易關係)/243
Section Two Becoming an Agent(代理) /247
Section Three Terms of Payment(付款方式)/253
Section Four Conclusion of Business(達成交易)/258
Section Five Insurance and Shipment(保險與託運) /264
Bibliography(參考文獻)/271
(Professional Skills)
Chapter I Receiving and Seeing off Visitors(迎來送往)/3
Section One Receiving Visitors(接待客人)/3
Section Two Offering Accommodations(安排食宿)/10
Section Three Making Schedules(日程安排) /18
Section Four Seeing off Clients(送別客人)/24
ChapterⅡTelephone Etiquettes(電話禮儀)/31
Section One Making Phone Calls(打電話)/31
Soction Two Transferring Phone Calls(轉接電話)/37
Section Three Taking Messages(電話留言)/43
Section Four Wrong Number(打錯電話) /49
ChapterⅢ Interpersonal Relations(人際關係) / 56
Section One Getting along with Boss(與上司相處)/56
Section Two Getting along with Colleagues(與同事相處)/63
Section Three Expressing Thanks(表示感謝)/69
Section Four Expressing Apology(表示歉意)/75
ChapterⅣ Communication(交流溝通) /82
Section One Inviting a Client(邀請客戶)/82
Section Two Declining a Client(謝絕客戶)/90
Section Three Handling Complaints(處理投訴)/97
Section Four Coordination among the Departments(部門協調)/105
Chapter Ⅴ Conference Work(會務工作)/113
Section One Services before Conferences(會前準備)/113
Section Two Services during Conferences(會中服務)/120
Section Three Post-Conference Follow-ups(總結工作) / 127
Section Four Activities Arrangement after Conferences(會後活動)/133
ChapterⅥ Arranging Activities(活動安排) / 140
Section One Business Trips(商務差旅)/140
Section Two Visiting and Inspecting(參觀考察)/146
Section Three Inviting Clients for Dinner(宴請客人)/152
Section Four Attending a Ceremony(出席慶典)/158
文書寫作篇
(Document Writing)
Chapter Ⅶ Daily Documents(事務文書)/167
Section One Note(便條) /167
Section Two Notice(通知)/171
Section Three Announcement(啟事) /176
Section Four Request(請示) /181
Section Five Report(報告) /186
ChapterⅧ Ceremonial Documents(禮儀文書)/192
Section One Letters of Thanks(感謝信) /1 92
Section Two Letters of Congratulations(祝賀信) /196
Section Three Letters of Apology(道歉信)/201
Section Four Reference Letters(推薦信) /205
Section Five Letters of Introduction(介紹信) /21 1
ChapterⅨ Conference Documents(會議文書)/218
Section One Meeting Invitation(會議邀請)/218
Section Two Meeting Agenda(會議Et程)/223
Section Three Meeting Minutes(會議紀要)/227
Section Four Information Feedback(信息反饋)/233
Section Five Post-Conference Travel(會後旅遊)/238
Chapter Ⅹ Business Documents(商務文書)/243
Section One Establishing Business Relations(建立貿易關係)/243
Section Two Becoming an Agent(代理) /247
Section Three Terms of Payment(付款方式)/253
Section Four Conclusion of Business(達成交易)/258
Section Five Insurance and Shipment(保險與託運) /264
Bibliography(參考文獻)/271
