民航客艙實用英語口語教程（上冊）

《民航客艙實用英語口語教程（上冊）》是2018年6月清華大學出版社出版的圖書，作者是李姝、李雯艷、韓黎、曹璐璐、劉君、劉超。

基本介紹

• 書名：民航客艙實用英語口語教程（上冊）
• 作者：李姝、李雯艷、韓黎、曹璐璐、劉君、劉超
• ISBN：9787302502579
• 定價：28元
• 出版社：清華大學出版社
• 出版時間：2018年6月

內容簡介

《民航客艙實用英語口語教程（上冊）》總計6單元。每單元包含核心關鍵字、熱點句型、情景對話和相關文化背景賞析。本書以搭乘航班的基本流程為主線，較翔實地介紹了在機場、機艙及飛行過程中，空乘服務的常用對話、必備經典句型和民航乘務人員職場文化素養常識，包括票務服務、機場服務、登機手續服務、機艙乘務服務、特殊乘客服務、抵達後服務和乘務播音等專業場景。

圖書目錄

Unit 1　Booking Service 1

1.1　Telephone Booking Service 2

1.1.1　Language Points and Useful Sentence Patterns 2

1.1.2　Dialogues 3

1.1.3　Cultural Background 4

1.2　Confirming Flight 5

1.2.1　Language Points and Useful Sentence Patterns 5

1.2.2　Dialogues 6

1.2.3　Cultural Background 8

1.3　Refunding Ticket 9

1.3.1　Language Points and Useful Sentence Patterns 9

1.3.2　Dialogues 10

1.3.3　Cultural Background 11

1.4　Changing the Date of the Flight 12

1.4.1　Language Points and Useful Sentence Patterns 12

1.4.2　Dialogues 13

1.4.3　Cultural Background 14

1.5　Waiting List 15

1.5.1　Language Points and Useful Sentence Patterns 15

1.5.2　Dialogues 16

1.5.3　Cultural Background 17

Unit 2　Airport Service 19

2.1　Finding the Direction at the Airport 20

2.1.1　Language Points and Useful Sentence Patterns 20

2.1.2　Dialogues 21

2.1.3　Cultural Background 22

2.2　Information Inquiry 23

2.2.1　Language Points and Useful Sentence Patterns 23

2.2.2　Dialogues 24

2.2.3　Cultural Background 25

2.3　Flight Delay 25

2.3.1　Language Points and Useful Sentence Patterns 25

2.3.2　Dialogues 26

2.3.3　Cultural Background 28

2.4　Shopping at the Airport 29

2.4.1　Language Points and Useful Sentence Patterns 29

2.4.2　Dialogues 30

2.4.3　Cultural Background 31

2.5　Eating at the Airport 32

2.5.1　Language Points and Useful Sentence Patterns 32

2.5.2　Dialogues 33

2.5.3　Cultural Background 34

2.6　Foreign Exchange 35

2.6.1　Language Points and Useful Sentence Patterns 35

2.6.2　Dialogues 36

2.6.3　Cultural Background 37

Unit 3　Arranging Check-in 39

3.1　Declaration 40

3.1.1　Language Points and Useful Sentence Patterns 40

3.1.2　Dialogues 41

3.1.3　Cultural Background 42

3.2　Boarding Pass 43

3.2.1　Language Points and Useful Sentence Patterns 43

3.2.2　Dialogues 44

3.2.3　Cultural Background 46

3.3　Baggage Check 47

3.3.1　Language Points and Useful Sentence Patterns 47

3.3.2　Dialogues 48

3.3.3　Cultural Background 50

3.4　Security Check 53

3.4.1　Language Points and Useful Sentence Patterns 53

3.4.2　Dialogues 54

3.4.3　Cultural Background 56

3.5　Accident Solution 58

3.5.1　Language Points and Useful Sentence Patterns 58

3.5.2　Dialogues 59

3.5.3　Cultural Background 60

Unit 4　Welcome Aboard 63

4.1　Seat Arrangement 64

4.1.1　Language Points and Useful Sentence Patterns 64

4.1.2　Dialogues 65

4.1.3　Cultural Background 66

4.2　Baggage Arrangement 67

4.2.1　Language Points and Useful Sentence Patterns 67

4.2.2　Dialogues 68

4.2.3　Cultural Background 69

4.3　Food Service 69

4.3.1　Language Points and Useful Sentence Patterns 69

4.3.2　Dialogues 70

4.3.3　Cultural Background 72

4.4　In-flight Service 72

4.4.1　Language Points and Useful Sentence Patterns 72

4.4.2　Dialogues 73

4.4.3　Cultural Background 75

4.5　Special Service in Flight 77

4.5.1　Language Points and Useful Sentence Patterns 77

4.5.2　Dialogues 77

4.5.3　Cultural Background 79

4.6　Pre-Landing 80

4.6.1　Language Points and Useful Sentence Patterns 80

4.6.2　Dialogues 81

4.6.3　Cultural Background 83

Unit 5　Arrival 85

5.1　Before and After Landing 86

5.1.1　Language Points and Useful Sentence Patterns 86

5.1.2　Dialogues 86

5.1.3　Cultural Background 89

5.2　Seeing Special Passengers Off in the Cabin 90

5.2.1　Language Points and Useful Sentence Patterns 90

5.2.2　Dialogues 91

5.2.3　Cultural Background 92

5.3　Luggage Counter 93

5.3.1　Language Points and Useful Sentence Patterns 93

5.3.2　Dialogues 94

5.3.3　Cultural Background 95

5.4　Passenger Inquiries 96

5.4.1　Language Points and Useful Sentence Patterns 96

5.4.2　Dialogues 97

5.4.3　Cultural Background 98

5.5　Airport Service 98

5.5.1　Language Points and Useful Sentence Patterns 98

5.5.2　Dialogues 99

5.5.3　Cultural Background 100

Unit 6　Crew Broadcasting 103

6.1　Routine Broadcasting 104

6.1.1　Language Points and Useful Sentence Patterns 104

6.1.2　Broadcasting 105

6.1.3　Cultural Background 108

6.2　Safety Broadcasting 109

6.2.1　Language Points and Useful Sentence Patterns 109

6.2.2　Broadcasting 110

6.2.3　Cultural Background 112

6.3　Emergency Broadcasting 113

6.3.1　Language Points and Useful Sentence Patterns 113

6.3.2　Emergency Broadcasting 114

6.3.3　Cultural Background 117

References 118