朱蘭質量管理與分析（英文影印版）

《朱蘭質量管理與分析（英文影印版）》是2016年1月機械工業出版社出版的圖書，作者是[美]約瑟夫A.德費歐。

基本介紹

• 書名：朱蘭質量管理與分析（英文影印版）
• 作者：[美]約瑟夫A.德費歐
• ISBN：9787111524854
• 定價：138元
• 出版社：機械工業出版社
• 出版時間：2016年1月
• 裝幀：平裝
• 開本：16開

內容簡介

通過前五個版本，《朱蘭質量規劃與分析》為學習質量管理的學生和從事質量管理的專業人士提供了超越統計技術的處理方式。這本質量管理領域的經典作品的第六版——《朱蘭質量管理與分析》，把約瑟夫.朱蘭博士的先進理念和弗蘭克.葛麗娜博士及約瑟夫.笛福在培訓和實踐中的豐富經驗結合起來，詳細展示了實現優質的產品和服務所需要的管理、統計、技術和行為方面的理論和技術。每一章都有一個現實案例方便讀者學習。本書適合學生、質量工程師及從事質量管理工作的人士閱讀。

圖書目錄

Preface

About the Authors

Introduction

1 The Bottom Line: Quality and Business Performance 5

1.1 Why Quality Management? A Brief History Lesson 5

1.2 Quality and Its Impact on Financial Performance 7

1.3 Integrated Quality System Defined 9

1.4 The Quality Function 11

1.5 Relationship of Quality to Productivity, Costs, Cycle Time, and Value 13

1.6 Universal Principles for Managing for Quality 15

1.7 Quality Disciplines and Other Disciplines 17

1.8 The Way Forward—Developing a System Plan for Success 18

Summary 19

Problems 19

References 20

2 Integrating Quality into the Enterprise Strategic Plan21

2.1 Quality and the Strategic Plan 21

2.2 A Strategic Planning Model 23

2.3 Developing a Mission and Vision 25

2.4 Developing LongTerm Strategies 28

2.5 Development of ShortTerm Annual Goals 30

2.6 Deployment of Goals—Hoshin Kanri 34

2.7 Leadership to Implement the Strategies 36

2.8 Review Progress Assessments, Audits, and a Balanced Scorecard 39

2.9 Review and Refresh the Plan 39

2.10 Obstacles to Achieving Goals 41

Summary 43

Problems 44

References 44

目 錄

前言

關於作者

引言

1 概要：質量與績效5

1.1 為什麼需要質量管理？質量管理簡史5

1.2 質量及對財務績效的影響7

1.3 集成質量體系的定義9

1.4 質量活動11

1.5 質量與生產率、成本、周期、價值的關係13

1.6 質量管理的一般原則15

1.7 質量規範及其他規範17

1.8 發展的途徑——制訂面向成功的系統計畫18

小結19

思考題19

參考文獻20

2 將質量融入企業戰略規劃21

2.1 質量與戰略規劃21

2.2 一個戰略規劃的典範23

2.3 確定使命與願景25

2.4 制定長期戰略28

2.5 短期年度目標的制定30

2.6 目標分解落實——方針管理34

2.7 加強對戰略執行的領導36

2.8 評審過程評價、審核與平衡計分卡39

2.9 回顧並調整規劃39

2.10 完成目標的障礙41

小結43

思考題44

參考文獻44

3 Organizationwide Assessment of Quality47

3.1 Why Assess Performance?47

3.2 Quality Risk Assessment47

3.3 Strategic Alignment, Deployment, and Assessment48

3.4 Plan the Assessment51

3.5 Cost of Poor Quality53

3.6 Categories of Quality Costs55

3.7 Relating the Cost of Poor Quality to Business Measures61

3.8 Optimum Cost of Quality62

3.9 Assessment and Standing in the Marketplace64

3.10 Assessing Using National Performance Standards and Awards67

3.11 Baldrige Scoring System72

3.12 Using Quality Awards as a System Assessment Tool73

3.13 Assessing to the International Standards75

3.14 Quality System Certification/Registration78

3.15 IndustrySpecific Adoptions and Extensions of ISO 9000 Standards79

3.16 Benchmarking Best Practices: Moving Toward Sustainability85

3.17 Benchmarking: What it is and What it is Not89

3.18 Internal and External Competitive and Noncompetitive Benchmarking(Who)93

3.19 Data and Information Sources (How)95

3.20 Data Normalization98

3.21 Analysis and Identification of Best Practices100

Summary101

Problems102

References103

4 Improving Quality While Decreasing Cost105

4.1 Lean Six Sigma as a Breakthrough Improvement Model105

4.2 Breakthrough Improvement: ProjectByProject Approach107

4.3 Six Sigma Improvement Project Example107

4.4 The Business Case for Quality Improvement110

4.5 Lessons Learned with the ProjectByProject Approach111

4.6 Lean and Six Sigma Improvement112

4.7 Define Phase114

4.8 Measure Phase118

3 組織範圍的質量評價47

3.1 為什麼要評價績效？47

3.2 質量風險評價47

3.3 戰略的調整、戰略部署及戰略評價48

3.4 評價安排51

3.5 劣質成本53

3.6 質量成本的類型55

3.7 關聯劣質成本與業務衡量61

3.8 最佳化質量成本62

3.9 評價與市場地位64

3.10 通過國家績效標準和質量獎進行評價67

3.11 波多里奇評分系統72

3.12 通過質量獎進行系統評價73

3.13 評價的國際標準75

3.14 質量體系認證/註冊78

3.15 ISO9000標準在不同行業的套用和發展79

3.16 標桿最佳實踐：實現可持續性85

3.17 標桿是什麼？標桿不是什麼？89

3.18 標桿：內部和外部，競爭性和非競爭性（誰是標桿）93

3.19 數據和信息源（如何確定標桿）95

3.20 數據標準化98

3.21 最佳實踐的分析和鑑定100

小結101

思考題102

參考文獻103

4 改進質量與降低成本105

4.1 精益六西格瑪：突破性改進工具105

4.2 突破性改進：逐項計畫處理法107

4.3 六西格瑪改進項目案例107

4.4 質量改進的套用案例110

4.5 由逐項計畫處理法學到的111

4.6 精益和六西格瑪改進方法112

4.7 定義階段114

4.8 測量階段118

4.9 Analyze Phase125

4.10 Improve Phase140

4.11 Control Phase147

4.12 Lean Six Sigma Summary and Project Example148

4.13 Maintaining a Focus on Continuous Improvement155

Summary160

Problems160

References163

5 Quality by Design to Increase Sales165

5.1 Contribution of Quality to Sales Income165

5.2 Quality and Financial Performance166

5.3 Achieving Marketplace Superiority167

5.4 Customer Satisfaction Versus Customer Loyalty169

5.5 Customer Loyalty and Retention169

5.6 Economic Worth of a Loyal Customer173

5.7 Impact of Poor Quality on Lost Sales174

5.8 Level of Satisfaction to Retain Present Customers175

5.9 LifeCycle Costs176

5.10 Spectrum of Customers177

5.11 The Quality by Design Road Map178

5.12 Quality by Design (QbD) and Design for Six Sigma (DFSS)184

Summary190

Problems191

References191

6 Control of Quality to Maintain Superior Performance193

6.1 Compliance and Control Systems193

6.2 The Importance of Information and Measurement194

6.3 The Ultimate Inspector: SelfManaged Processes196

6.4 Understanding What Is Critical to Control198

6.5 Establish Measurement and Establish Standards of Performance199

6.6 Measure Actual Performance206

6.7 Compare to Standards207

6.8 Take Action on the Difference211

4.9 分析階段125

4.10 改進階段140

4.11 控制階段147

4.12 精益六西格瑪總結和項目案例148

4.13 對持續改進保持關注155

小結160

思考題160

參考文獻163

5 質量源於設計（QbD）對於提高銷量165

5.1 質量對銷售收入的貢獻165

5.2 質量與財務績效166

5.3 獲得市場優勢167

5.4 顧客滿意對比顧客忠誠169

5.5 顧客忠誠和顧客維繫169

5.6 忠誠顧客的經濟價值173

5.7 質量不良對銷售損失的影響174

5.8 維護現有顧客的滿意度等級175

5.9 生命周期成本176

5.10 顧客群體分析177

5.11 面向質量的設計178

5.12 質量源於設計（QbD）與六西格瑪設計（DFSS）184

小結190

思考題191

參考文獻191

6 為保持卓越績效的質量控制193

6.1 合規與控制系統193

6.2 信息與測量的重要性194

6.3 終極監管：自我管理過程196

6.4 了解需要控制的關鍵點198

6.5 績效測量體系和績效基準的建立199

6.6 測量實際績效206

6.7 績效基準比較207

6.8 對質量差異採取行動211

6.9 Developing Process Control213

Summary214

Problems214

References215

7 Business Process Management217

7.1 Functional Versus Business Process Management217

7.2 Business Process Management218

7.3 Selection of Processes219

7.4 Organize the Process Team221

7.5 Example of Business Process Management221

7.6 The Planning Phase of Business Process Management222

7.7 Transferring and Managing the New Process232

7.8 Impact of Business Process Management on an Organization232

Summary234

Problems234

References235

8 Organization Roles to Support a Quality Culture237

8.1 Evolution of Organization for Quality237

8.2 Role of the Quality Office238

8.3 Organizing the Quality Office of the Future241

8.4 Role of Upper Management249

8.5 Role of the Quality Director251

8.6 Role of Management255

8.7 Role of the Workforce256

8.8 Role of Teams256

8.9 Training and Certification of Personnel258

Summary261

Problems262

References262

9 Creating a Quality Culture265

9.1 Corporate Culture265

9.2 Quality Culture266

6.9 建立流程控制213

小結214

思考題214

參考文獻215

7 業務流程管理217

7.1 職能管理與業務流程管理217

7.2 業務流程管理218

7.3 流程選擇219

7.4 組織流程團隊221

7.5 業務流程管理案例221

7.6 業務流程管理的計畫階段222

7.7 轉移和管理新流程232

7.8 業務流程管理對組織的影響232

小結234

思考題234

參考文獻235

ⅩⅦ

ⅩⅧ

8 支持質量文化的組織角色237

8.1 質量組織的進化237

8.2 質量管理部門的角色238

8.3 組建未來的質量管理部門241

8.4 高級管理層的角色249

8.5 質量主管的角色251

8.6 中級管理層的角色255

8.7 員工的角色256

8.8 質量團隊的角色256

8.9 員工的培訓和認證258

小結261

思考題262

參考文獻262

9 創建質量文化265

9.1 企業文化265

9.2 質量文化266

9.3 Creating a Culture of Quality267

9.4 The Performance Excellence Change Model268

9.5 The Roles of Leaders to Attain a Breakthrough in Leadership275

9.6 Resistance to Change285

9.7 Policies and Cultural Norms287

9.8 Human Resources and Cultural Patterns287

9.9 A Transformation Roadmap294

Summary296

Problems297

References298

10 Inspection, Test, and Measurement299

10.1 The Terminology of Inspection299

10.2 Conformance to Specification and Fitness for Use300

10.3 Disposition of Nonconforming Product303

10.4 Inspection Planning305

10.5 Seriousness Classification309

10.6 Automated Inspection310

10.7 Inspection Accuracy312

10.8 Errors of Measurement313

10.9 How Much Inspection is Necessary?325

10.10 The Concept of Acceptance Sampling328

10.11 Sampling Risks: The Operating Characteristic Curve329

10.12 Quality Indexes for Acceptance Sampling Plans332

10.13 Types of Sampling Plans334

10.14 Characteristics of a Good Acceptance Plan335

10.15 ANSI/ASQC Z1.4336

10.16 Selection of a Numerical Value of the Quality Index340

10.17 How to Select the Proper Sampling Procedures342

Summary344

Problems345

References349

11 Understanding Customer Needs351

11.1 Quality and Competitive Advantage351

9.3 創建質量文化267

9.4 卓越績效變革模式268

9.5 獲得領導力突破的領導者角色275

9.6 變革的阻力285

9.7 政策和文化規範287

9.8 人力資源和文化模式287

9.9 轉型路線圖294

小結276

思考題279

參考文獻298

ⅩⅨ

ⅩⅩ

10 檢驗、試驗和測量299

10.1 檢驗的術語299

10.2 規格與合用性的一致300

10.3 不合格產品的處理303

10.4 檢驗計畫305

10.5 分級的重要性309

10.6 自動化檢驗310

10.7 檢驗精度312

10.8 測量誤差313

10.9 多少檢驗是必要的？325

10.10 可接受抽樣的概念328

10.11 抽樣風險：抽樣檢驗特性曲線329

10.12 可接受抽樣計畫的質量指標332

10.13 抽樣計畫類型334

10.14 理想接收方案的特點335

10.15 ANSI/ASQCZ 1.4336

10.16 質量指標的數值選擇340

10.17 如何選擇適合的抽樣程式342

小結344

思考題345

參考文獻349

11 了解顧客需求351

11.1 質量與競爭優勢351

11.2 Identify the Customers351

11.3 Customer Behavior353

11.4 Scope of Human Needs and Expectations353

11.5 Sources of Market Quality Information354

11.6 Market Research in Quality (“Voice of the Customer”)355

11.7 Needs Related to Product Features357

11.8 Needs Related to Product Deficiencies363

11.9 Measuring Customer Satisfaction365

11.10 Market Research for Internal Customers366

Summary367

Problems367

References368

12 NewProduct Developments Role in Designing for Quality371

12.1 Opportunities for Improvement in Design371

12.2 Design and Development as a Process372

12.3 Phases of Product Development and the Early Warning Concept373

12.4 DesigningforBasicFunctionalRequirements; QualitybyDesignSpreadsheets374

12.5 Designing for TimeOriented Performance (Reliability)379

12.6 Availability392

12.7 Designing for Safety393

12.8 Designing for Manufacturability397

12.9 Cost and Product Performance398

12.10 Design Review399

12.11 Software Development400

12.12 Measurement in Design401

12.13 Improving the Effectiveness of Product Development402

Summary404

Problems404

References406

13 Managing Quality in Operations—Manufacturing409

13.1 Quality in Manufacturing in the 21st Century409

13.2 Lean Manufacturing and Value Stream Management410

13.3 Initial Planning for Quality417

11.2 識別顧客351

11.3 顧客行為353

11.4 人類需求和預期的範圍353

11.5 市場質量信息的來源354

11.6 對質量的市場研究（顧客的聲音）355

11.7 與產品特性相關的需求357

11.8 與產品缺陷相關的需求363

11.9 測量顧客滿意度365

11.10 對內部顧客的市場研究366

小結367

思考題367

參考文獻368

ⅩⅪ

ⅩⅫ

12 新產品開發在質量設計中的角色371

12.1 設計中改進的時機371

12.2 流程化的設計與開發372

12.3 產品開發的階段與早期預警概念373

12.4 基本功能性需求的設計；QbD電子表格374

12.5 可靠性設計379

12.6 可用度設計392

12.7 安全性設計393

12.8 製造工藝設計397

12.9 成本和產品性能398

12.10 設計綜述399

12.11 軟體開發400

12.12 設計中的測量401

12.13 提高產品開發的有效性402

小結404

思考題404

參考文獻406

13 製造業中的質量管理 409

13.1 21世紀製造業的質量409

13.2 精益製造和價值流管理410

13.3 初步設計質量417

13.4 Concept of Controllability: SelfControl424

13.5 Automated Manufacturing436

13.6 Overall Review of Manufacturing Planning438

13.7 Organizing for Quality in Manufacturing Operations439

13.8 Planning for Evaluation of Product440

13.9 Conducting Process Quality Audits443

13.10 Quality Measurement in Manufacturing Operations444

13.11 Maintaining a Focus on Continuous Improvement445

13.12 Case Study on ErrorProofing447

Summary456

Problems456

References457

14 Managing Quality in Operations—Service459

14.1 The Service Sector459

14.2 Initial Planning for Quality460

14.3 Planning for SelfControl466

14.4 Control of Quality in Service Operations471

14.5 Process Quality Audits475

14.6 Frontline Customer Contact475

14.7 Organizing for Quality in Service Operations478

14.8 Six Sigma Projects in Service Industries479

14.9 Quality Measurement in Service Operations480

14.10 Maintaining a Focus on Continuous Improvement483

Summary484

Problems484

References485

15 Managing the Supply Chain487

15.1 Supplier Relations—A Revolution487

15.2 Scope of Activities for Supplier Quality489

15.3 Specification of Quality Requirements for Suppliers490

15.4 Supplier Selection; Outsourcing493

15.5 Assessment of Supplier Capability495

15.6 Supply Chain Quality Planning499

13.4 可控的概念：自控制424

13.5 自動化製造436

13.6 製造計畫的總體評審438

13.7 建立生產作業中的質量管理組織439

13.8 產品評估的計畫440

13.9 進行過程質量審核443

13.10 生產作業中的質量測量444

13.11 關注持續改進445

13.12 防錯案例分析447

小結456

思考題456

參考文獻457

14 服務業中的質量管理459

14.1 服務業459

14.2 初步設計質量460

14.3 自控制計畫466

14.4 服務運營中的質量控制471

14.5 過程質量審核475

14.6 一線員工與顧客的接觸475

14.7 建立服務運營中的質量管理組織478

14.8 服務業中的六西格瑪項目479

14.9 服務運營中的質量測量480

14.10 關注持續改進483

小結484

思考題484

參考文獻485

ⅩⅩⅢ

ⅩⅩⅣ

15 供應鏈質量管理487

15.1 供應商關係——一場革命487

15.2 供應商質量的活動範圍489

15.3 對供應商的質量要求標準490

15.4 供應商選擇：外包493

15.5 供應商能力評價495

15.6 供應鏈質量計畫499

15.7 Supply Chain Quality Control502

15.8 Supply Chain Quality Improvement509

Summary512

Problems513

References515

16 Quality Assurance and Audits519

16.1 Definition and Concept of Assurance519

16.2 Concept of Quality Audits520

16.3 Principles of a Quality Audit Program522

16.4 Subject Matter of Audits523

16.5 Structuring the Audit Program525

16.6 Planning Audits of Activities526

16.7 Audit Performance530

16.8 Audit Reporting531

16.9 Corrective Action FollowUp533

16.10 Human Relations in Auditing534

16.11 Product Audit536

16.12 Sampling for Product Audit538

16.13 Reporting the Results of Product Audit538

Summary540

Problems540

References541

17 The Role of Statistics and Probability543

17.1 Statistical Tools in Quality543

17.2 The Concept of Variation543

17.3 Tabular Summarization of Data: Frequency Distribution544

17.4 Graphical Summarization of Data: The Histogram546

17.5 Boxplots548

17.6 Graphical Summarization of TimeOriented Data: The Run Chart549

17.7 Methods of Summarizing Data: Numerical550

17.8 Probability Distributions: General551

17.9 The Normal Probability Distribution553

15.7 供應鏈質量控制502

15.8 供應鏈質量改進509

小結512

思考題513

參考文獻515

16 質量保證和審核519

16.1 質量保證的定義和概念519

16.2 質量審核的概念520

16.3 質量審核程式的原則522

16.4 審核的主要內容523

16.5 構建審核程式525

16.6 計畫審核的步驟526

16.7 審核績效530

16.8 審核報告531

16.9 跟進的糾錯行動533

16.10 審核中的人際關係534

16.11 產品審核536

16.12 產品審核中的抽樣538

16.13 產品審核的結果報告538

小結540

思考題540

參考文獻541

ⅩⅩⅤ

ⅩⅩⅥ

17 統計和機率的作用543

17.1 質量管理中的統計學工具543

17.2 變異的概念543

17.3 數據的表格展示：頻率分布544

17.4 數據的圖形展示：直方圖546

17.5 箱形圖548

17.6 時序數據的圖形展示：運行圖549

17.7 匯總數據的方法：數值計算550

17.8 常見機率分布551

17.9 常態分配553

17.10 Probability Curves and Histogram Analysis555

17.11 The Exponential Probability Distribution558

17.12 The Weibull Probability Distribution559

17.13 The Poisson Probability Distribution563

17.14 The Binomial Probability Distribution564

17.15 Basic Theorems of Probability565

17.16 Computer Software for Statistical Analysis566

Summary566

Problems567

References569

18 Tools for Analyzing Data571

18.1 Scope of Data Planning and Analysis571

18.2 Statistical Inference572

18.3 Sampling Variation and Sampling Distributions572

18.4 Statistical Estimation: Confidence Limits575

18.5 Importance of Confidence Limits in Planning Test Programs578

18.6 Determination of the Sample Size Required for a

Specified Accuracy in an Estimate579

18.7 Test of Hypothesis579

18.8 Testing a Hypothesis When the Sample Size Is Fixed in Advance584

18.9 Drawing Conclusions from Tests of Hypotheses596

18.10 Determining the Sample Size Required for Testing a Hypothesis597

18.11 The Design of Experiments598

18.12 An Illustrative Case of Paint Blisters602

18.13 Contrast Between the Classical and Modern Methods of Experimentation606

18.14 Analysis of Variance608

18.15 Fractional Factorial Experimental Design609

18.16 Planning for Experimental Design611

18.17 Regression Analysis611

18.18 Advanced Tools of Data Analysis615

Worked Examples Using Minitab616

Summary620

Problems620

References624

17.10 機率曲線和直方圖分析555

17.11 指數分布558

17.12 韋布爾分布559

17.13 泊松分布563

17.14 二項分布564

17.15 機率的基本定理565

17.16 統計分析軟體566

小結566

思考題567

參考文獻569

18 數據分析工具571

18.1 數據規劃和分析的範圍571

18.2 統計推斷572

18.3 抽樣變異和抽樣分布572

18.4 統計估計：置信區間575

18.5 計畫檢驗程式中置信區間的重要性578

18.6 確定進行預測所需的必要樣本579

18.7 假設檢驗579

18.8 固定樣本量情形下的假設檢驗584

18.9 假設檢驗的結論596

18.10 確定假設檢驗的必要的樣本量597

18.11 實驗設計598

18.12 油漆氣泡的典型案例602

18.13 經典實驗方法和現代實驗方法的對比606

18.14 方差分析608

18.15 部分因子實驗設計609

18.16 實驗設計計畫611

18.17 回歸分析611

18.18 數據分析的先進工具615

MINITAB套用案例616

小結620

思考題620

參考文獻624

ⅩⅩⅦ

ⅩⅩⅧ

19 Statistical Tools to Design for Quality625

19.1 The Statistical Toolkit for Design625

19.2 Failure Patterns for Complex Products625

19.3 The Exponential Formula for Reliability628

19.4 The Relationship Between Part and System Reliability630

19.5 Predicting Reliability During Design633

19.6 Predicting Reliability Based on the Exponential Distribution635

19.7 Predicting Reliability Based on the Weibull Distribution635

19.8 Reliability as a Function of Applied Stress and Strength636

19.9 Availability637

19.10 Setting Specification Limits639

19.11 Specification Limits and Functional Needs639

19.12 Specification Limits and Manufacturing Variability640

19.13 Specification Limits and Economic Consequences644

19.14 Specification Limits for Interacting Dimensions645

Summary648

Worked Examples Using Minitab649

Problems651

References654

20 Tools to Maintain the Control of Quality657

20.1 Definition and Importance of Quality Control657

20.2 Advantages of Decreasing Process Variability658

20.3 Statistical Control Charts—General660

20.4 Advantages of Statistical Control662

20.5 Steps in Developing Control Charts663

20.6 Control Chart for Variables Data665

20.7 PreControl673

20.8 Attributes Control Charts675

20.9 Special Control Charts677

20.10 Process Capability679

20.11 Measuring Process Performance687

20.12 Planning for the Process Capability Study689

19 設計質量的統計工具625

19.1 設計質量的統計工具箱625

19.2 複雜產品的失效模式625

19.3 可靠性的指數公式628

19.4 零件和系統可靠性之間的關係630

19.5 設計階段的可靠性預測633

19.6 基於指數分布的可靠性預測635

19.7 基於韋布爾分布的可靠性預測635

19.8 外加應力和應變的可靠性函式636

19.9 可用度637

19.10 設定規格界限639

19.11 規格界限和功能需求639

19.12 規格界限和生產變異性640

19.13 規格界限和經濟結果644

19.14 相關維度的規格界限645

小結648

MINITAB套用案例649

思考題651

參考文獻654

ⅩⅩⅨ

ⅩⅩⅩ

20 質量控制工具657

20.1 質量控制的定義和重要性657

20.2 降低過程變異的作用658

20.3 統計控制圖示660

20.4 統計控制的優點662

20.5 繪製控制圖的步驟663

20.6 計量型控制圖668

20.7 預控制673

20.8 計數型控制圖675

20.9 特殊控制圖677

20.10 過程能力679

20.11 過程績效的測量687

20.12 過程能力分析設計689

20.13 Six Sigma Concept of Process Capability690

20.14 Statistical Process Control and Quality Improvement692

20.15 Software for Statistical Process Control693

20.16 Worked Example Using Minitab694

Summary696

Problems696

References701

Appendix Ⅰ: Tables703

Name Index719

Subject Index721

20.13 過程能力的六西格瑪概念690

20.14 統計過程控制和質量改進692

20.15 統計過程控制軟體693

20.16 MINITAB套用案例694

小結696

思考題696

參考文獻701

附錄Ⅰ：常用表格703

人名索引719

主題索引721