《你也可以成為職場公關達人》是2013年4月人民郵電出版社出版的圖書，作者是蘇珊·F·本雅明，譯者是許輝。
基本介紹
- 書名：你也可以成為職場公關達人
- 作者：蘇珊·F·本雅明
- 譯者：許輝
- ISBN：9787115310590
- 頁數：308
- 定價：32.80元
- 出版社：人民郵電出版社
- 出版時間：2013-4
內容簡介,圖書目錄,
內容簡介
工作中，我們會遇到形形色色的難纏之人，這些人會讓你抓狂、影響工作進程。為了改善自己的工作和生活環境，那就必須與這些“難纏的人”打交道。當然，與不同人群打交道時需要不同的策略，如脾氣暴躁的客戶需要安撫而懶惰的員工需要激勵。《你也可以成為職場公關達人》能夠幫您解決這些難題，幫助您學會怎么與人溝通、如何與那些特殊的人打交道。通過對《你也可以成為職場公關達人》的學習，您將會在職場中左右逢源，成為職場公關中的EQ達人。
圖書目錄
第一部分 前言
Part One What You Need to Know
如何搞定難纏之人
Why Address Difficult People
與難纏之人打交道的7項法則
Top Seven Imperatives of Communicating with Difficult People
第二部分 如何與難纏的同事打交道
Part Two Perfect Phrases for Communicating with Difficult Coworkers
冷漠敵對的同事
Unfriendly Coworkers
隱瞞信息的同事
Coworkers Who Withhold
小氣八卦的同事
Petty and Gossipy Coworkers
抬槓矯情的同事
Argumentative People
招搖過市的同事
Loud and Obnoxious Coworkers
消極怠慢的同事
Negative Coworkers
當你是那個消極、易怒、難纏的同事時
When That Negative， Angry， or Difficult Employee Is You
第三部分 與難纏老闆的相處之道
Part Three Perfect Phrases for Communicating with Difficult Bosses
脾氣暴躁的老闆
Bully Bosses
心不在焉且健忘的老闆
Unfocused and Forgetful Bosses
甩手掌柜式老闆
Distant， Weak， or Hands—Off Bosses
事無巨細的老闆
Micromanagers
如何請老闆給你寫推薦信
How to Get a Letter of Recommendation from a Reluctant Boss
如何輕鬆“炒掉”問題老闆
How to Say Good—bye to a Problem Boss—Without Burning Bridges
第四部分 如何處理與難纏員工之間的關係
Part Four Perfect Phrases for Communicating with Difficult Employees
滿腹牢騷的員工
Complainers
行為不當、衣著邋遢的員工
How to Address Inappropriate Behavior， Dress， or Hygiene
傳播謠言的員工
Employees Who Spread Rumors
懶惰散漫的員工
Lazy or Lethargic Employees
被動又好鬥的員工
Passive—Aggressive Employees
情緒化的員工
Angry Employees
墨守成規的員工
Stuck—in—the—Box Performers
如何解決員工之間的衝突
How to Settle Disputes Between Employees
如何激勵抵制改革的員工
How to Motivate Employees Who Resist Change
第五部分 如何與難纏的客戶順暢地交流
Part Five Perfect Phrases for Communicating with Difficult Customers
易怒的客戶
Angry Customers
焦躁不安的客戶
Antsy and Anxious Customers
如何幫助客戶接受變化
How to Help Customers Adapt to Changes
如何與客戶解決相關的財務問題
How to Resolve Billing Problems with Customers
如何應對苛刻的客戶
How to Manage Demanding Customers
第六部分 與難纏契約商及其他部門難纏員工的溝通方式
Part Six Perfect Phrases for Communicating with Difficult Vendors and Employees from Other Departments
如何與其他部門難纏的同事一起會見客戶
How to Control a Coworker from Another Department in a Meeting with Customers
難纏的承包商
Difficult Contractors
難纏的供貨商
Difficult Vendors and Suppliers
如何與難纏供貨商或承包商談判價格
How to Negotiate Finances with Difficult Vendors and Contractors
如何對付會議中的搗亂分子
Disruptive Participants in Presentations
結束語 如果那個難纏的員工是你
Epilogue Perfect Phrases for When That Difficult Employee Is You
Part One What You Need to Know
如何搞定難纏之人
Why Address Difficult People
與難纏之人打交道的7項法則
Top Seven Imperatives of Communicating with Difficult People
第二部分 如何與難纏的同事打交道
Part Two Perfect Phrases for Communicating with Difficult Coworkers
冷漠敵對的同事
Unfriendly Coworkers
隱瞞信息的同事
Coworkers Who Withhold
小氣八卦的同事
Petty and Gossipy Coworkers
抬槓矯情的同事
Argumentative People
招搖過市的同事
Loud and Obnoxious Coworkers
消極怠慢的同事
Negative Coworkers
當你是那個消極、易怒、難纏的同事時
When That Negative， Angry， or Difficult Employee Is You
第三部分 與難纏老闆的相處之道
Part Three Perfect Phrases for Communicating with Difficult Bosses
脾氣暴躁的老闆
Bully Bosses
心不在焉且健忘的老闆
Unfocused and Forgetful Bosses
甩手掌柜式老闆
Distant， Weak， or Hands—Off Bosses
事無巨細的老闆
Micromanagers
如何請老闆給你寫推薦信
How to Get a Letter of Recommendation from a Reluctant Boss
如何輕鬆“炒掉”問題老闆
How to Say Good—bye to a Problem Boss—Without Burning Bridges
第四部分 如何處理與難纏員工之間的關係
Part Four Perfect Phrases for Communicating with Difficult Employees
滿腹牢騷的員工
Complainers
行為不當、衣著邋遢的員工
How to Address Inappropriate Behavior， Dress， or Hygiene
傳播謠言的員工
Employees Who Spread Rumors
懶惰散漫的員工
Lazy or Lethargic Employees
被動又好鬥的員工
Passive—Aggressive Employees
情緒化的員工
Angry Employees
墨守成規的員工
Stuck—in—the—Box Performers
如何解決員工之間的衝突
How to Settle Disputes Between Employees
如何激勵抵制改革的員工
How to Motivate Employees Who Resist Change
第五部分 如何與難纏的客戶順暢地交流
Part Five Perfect Phrases for Communicating with Difficult Customers
易怒的客戶
Angry Customers
焦躁不安的客戶
Antsy and Anxious Customers
如何幫助客戶接受變化
How to Help Customers Adapt to Changes
如何與客戶解決相關的財務問題
How to Resolve Billing Problems with Customers
如何應對苛刻的客戶
How to Manage Demanding Customers
第六部分 與難纏契約商及其他部門難纏員工的溝通方式
Part Six Perfect Phrases for Communicating with Difficult Vendors and Employees from Other Departments
如何與其他部門難纏的同事一起會見客戶
How to Control a Coworker from Another Department in a Meeting with Customers
難纏的承包商
Difficult Contractors
難纏的供貨商
Difficult Vendors and Suppliers
如何與難纏供貨商或承包商談判價格
How to Negotiate Finances with Difficult Vendors and Contractors
如何對付會議中的搗亂分子
Disruptive Participants in Presentations
結束語 如果那個難纏的員工是你
Epilogue Perfect Phrases for When That Difficult Employee Is You
