Communicating for Managerial Effectiveness

內容簡介

Author, Phillip G. Clampitt (Hendrickson Professor of Business) skillfully integrates theory, research, and real-world case studies into models designed to enhance understanding of complex communication issues and guide thoughtful responses to the challenges. The book's 'Wheel of Communication Effectiveness' model illustrates the unified nature of a world-class communication system. "Communicating for Managerial Effectiveness, Fifth Edition" equips students, managers, and executives with the strategies and tools to address common communication problems experienced in organizations with the goal of learning how to add value to their organizations by communicating more effectively. Some of these challenges include: communicating about major changes; spanning organizational boundaries; selecting the proper communication technologies; transforming data into knowledge; addressing ethical dilemmas; providing useful performance feedback; cultivating the innovative spirit; and building a world-class communication system.

圖書目錄

I. FOUNDATION 1. Understanding Communication Propositions Proposition 1. Communication Can Best Be Described in Terms of Probabilities Proposition 2. Context Shapes the Probabilities by Creating Default Assumptions Proposition 3. Context Building Is a Dynamic Process Proposition 4. The Context May Act Like a Black Hole Proposisiton 5. Context Construction Is Uniquely Sensitive to Time Sequencing Proposition 6. There Are Multiple Messages in Each Communication Event Proposition 7. Content and Context Interact to Produce Meaning Implications of the Propositions Explore the Employees' Context Manage Employee Expectations Frame Messages Sculpt the Proper Context Anticipate Possible Interpretations (and Misinterpretations) of Messages, Events, and Symbols Be Aware of the "Law of Large Numbers" Use the "Blackout" Tactic to Clarify Potentially Ambiguous Messages Pay Attention to Secondary Messages Recognize the Utility of Credible Sources 2. Examining Communication Approaches The Arrow Approach Judging Effectiveness Explaining Communication Breakdowns Origins Evaluation The Circuit Approach Judging Effectiveness Explaining Communication Breakdowns Origins Evaluation Communication as Dance Communication Is Used for Multiple Purposes Communication Involves the Coordination of Meanings Communication Involves Co-orientation Communication is Rule Governed Communicators Develop a Rpertoire of Unconscious Skills Communication Can Be Viewed as a Patterned Activity 3. Scrutinizing Ethical Issues Fundamental Assumptions Every Communication Decision Has an Ethical Dimension Communication Ethics Involves Both Motives and Outcomes Fundamental Ethical Principles Should Guide Decision Making Ethical Dilemmas Secrecy Dissent Leaks Rumors and Gossip Lies Euphemisms Ambiguity Apologies A Strategic Approach to Corporate Ethics Corporate Culture Organizational Policy Personal Commitments 4. Imparting the Organizational Culture What Is Culture? Does Culture Matter? Culture Affects the Bottom Line Culture Influences How an Organization Analyzes and Solves Problems Culture Influences How the Company Will Respond to Change Culture Affects Employee Motivation and Customer Satisfaction How Can We Discover the Culture? Examine the Corporate Slogans, Philosophies, and Value Statements Reflect on the Type of People in the Organization Study Symbols and Heroes How Can We Evaluate the Culture? Does the Organization Seek to Close the Gap between the Stated Culture and Actual Culture? Is the Actual Culture Suited for the Organizational Challenges? Does the Actual Culture Fit the Employees' Beliefs and Values? How Can Leaders Effectively Impart the Culture? Craft Actionable Cultural Statements Appropriately Socialized Employees Develop Symbolic Reminders of the Core Values Link Values with Specific Behaviors Filter Information through the Values Tell the Right Stories and Create Opportunities to Originate Stories Use Rewards as Powerful Reminders Manage Conflict through the Values, Not the Hierarchy Routinely Evaluate Progress on the Core Values Assist in the Evolution of the Meaning of the Values II. COMMUNICATION CHALLENGES 5. Selecting and Using Communication Technologies The B - C Model: A Deeper Look Attributes Benefits Costs Value How Perspective Shifts Value User Perspective Time Perspective Micro/Macro Perspective What to Do? Promote a Robust Mindset of the Benefits and Costs of Communication Channels and Technologies Consciously Decide on the Appropriate Cost-Benefit Trade-Offs Detect and Respond to Patterns That Develop With Technology Usage Emrace the Promise of Social Media While Managing its Risks 6. Managing Data, Information, Knowledge, and Action The D-I-K-A Model Data = Representations of Reality Information = Data That Provide Relevant Clues or News Knowledge = The Framework or Schema for Organizing the Relationships between Pieces of Information Action = The Deeds or Decisions Made Based on Knowledge Variations of the Model The D-I-K Loop The K-A Loop The I-A Loop Managing the Data-Information Relationship Recognize the Inherent Flaws of All Data and Information Determine What Employees Really Need to Know Analyze Both Quantitative and Qualitative Data Harness the Power of Product-Embedded Information (PEI) and Just-in-Time Information (JITI) Use Imagery to Dramatize Information and Summarize Complex Data Sets Reduce the Number of Links in the Communication Chain Managing the Information-Knowledge Relationship Evaluate the Credibility of the Evidence Organize the Same Information in Different Ways Identify What You Don't Know Discern the Underlyling Patterns Test Models and Theories Managing the Knowledge-Action Relationship Create Strategic Knowledge-Sharing Communities Focus Reports on Actionable Issues Speed Up the Transformation Process, Even at the Expense of Accuracy 7. Providing Performance Feedback Performance Feedback Principles Everyone, Whether They Acknowledge It or Not, Has Performance Standards High Performance Standards Foster Employee Development and Organizationa Viability All Employees "Receive" Feedback about Their Performance The Ideal Feedback System Drives Employees to Identify, Perform, and Commit to the Evolving Performance Standards Implementing a Successful Feedback System Do Employees Know Their Job Responsibilities? Do Employees Know the Standards by Which They Are Being Evaluated? Do Employees Receive Useful Informal Feedback? Do Employees Receive Useful Feedback from Performance Appraisals? Communicating Performance Feedback The Method The Message 8. Communicating Across Organization Boundaries The Nature of Boundaries Potential Problems of Boundaries Investment Losses Customer Service Failures Unmotivated Employees Contributing Factors Language Differences Culture Use of Space Structure of Rewards and Punishments The Arithmetic/Geometric Factor What to Do? Select and Train the Right People Implement Error Correction Processes Encourage Activites That Promote Shared Experiences and Common Goals Integrate Boundary Spanning into the Structure of the Organization Promote a Collaborative Communication Style 9. Communicating About Change Approaches to Change Top-Down Bottom-Up Integrative Approach Selecting the Degree of Communication Undercommunicating Overcommunicating "Goldilocks" Zones Reactions to Change The Iceberg Model Contextual Analysis Audience Analysis Strategic Design Tactical Preparation 10. Cultivating the Innovative Spirit Misconceptions Myth 1- Innovation is Risky Myth 2- All Innovations Spring from Revolutionary "Big" Ideas, "Paradigm Shifts" or Grand Schemes Myth 3- Innovation Is Product Focused What Is Innovation? Idea Generation Feasibility Analysis Viability Assessment Implementation Implications A Perspective on Success and Failure Potential Success Failure Temporary Success Enduring Success Implications Strategic Traffic Signals Cultivate an Innovative Culture Develop Company Programs, Policies and Practices That Foster Innovation Properly Reject "Bad Ideas" 11. Building a World-Class Communication System Assess Communication Audits Pulse Process Strategize What Is a Communication Strategy? How Do You Craft a Communication Strategy? What Makes a Communication Strategy Effective? Implement Assess-Strategize-Implement in Action

Communicating for Managerial Effectiveness

基本介紹

內容簡介

圖書目錄

作者簡介

熱門詞條