《海南模擬導遊實務英語教程》是2010年復旦大學出版社出版的圖書，作者是曹陽。本書共分4個部分，12個單元根據英語導遊的技能要求來設計的一本教程。
基本介紹
- 書名：海南模擬導遊實務英語教程
- 作者：曹陽 著 孫博 譯
- ISBN：9787309075410
- 出版社：復旦大學出版社
基本信息,內容簡介,圖書目錄,
基本信息
作 者：曹陽 著 孫博 譯
出 版 社： 復旦大學出版社
ISBN： 9787309075410
出版時間： 2010-09-01
版 次： 1
頁 數： 238
裝 幀： 平裝
開 本：
所屬分類： 圖書>外語學習>職業/行業英語
內容簡介
《海南模擬導遊實務英語教程》從行業的需求出發，根據英語導遊的技能要求來設計教程內容。本教程共分為四個部分，第一部分為英語導遊實務，分為十二個單元，包括海南省旅遊概況、迎接客人、入住酒店、餐飲、旅遊觀光、購物、娛樂、送別客人和導遊的基本素質要求等；第二部分為海南旅遊景點介紹，以導遊詞的形式呈現，包括自然旅遊資源、人文旅遊資源等；第三部分為英語導遊實務部分的練習參考答案；第四部分為附錄，是漢語版的海南旅遊景點介紹。本教程適合高職和中職旅遊專業的學生，以及從事導遊工作的人員。
圖書目錄
Contents
Part One Practice and Norms of English Tour Guide
Chapter 1 Receiving Guests
Simulated Dialogues
Scene1 Receiving independent tourists at the airport arrival lobby
Scene2 Receiving a tour group at the airport arrival lobby
Scene3 By the coach
Useful Sentences and Expressions
Finding guests
Self-introduction
Giving greetings
Confirming numbers of the tourists/luggage
Moving out of the airport/railway station
Offering help
Role-play
Guide's Norms and Emergency Handling
Chapter 2 En Route to the Hotel&Welcome Speech
Simulated Dialogues
Scene 1 On-the-way guiding
Scene 2 Delivering a welcome speech on the coach
Useful Sentences and Expressions
Asking for attention
G iving welcomes
Self-introduction
Introducing a person to a group
Expressing intentions to provide good service
Giving good wishes for a pleasant stay
Role-play
Guide's Norms and Emergency Handling
Chapter 3 Checking in at the Hotel
Simulated Dialogues
Scene 1 Group check-in with reservation
Scene 2 FIT check-in
Useful Sentences and Expressions
Before checking-in
Registering the guests
Assigning rooms to the guests
Introducing service
Role-play
Guide's Norms and Emergency Handling
Chapter 4 Itinerary Planning
Simulated Dialogues
Scene 1 Discussing a two-day tour in Sanya
Scene 2 Discussing the itinerary w ith individual tourists
Scene 3 Changing a visit to X ionglong Tropical BotanicalGarden
Useful Sentences and Expressions
Starting discussion on the itinerary
Asking what the guestswould like to see
Making suggestions about places to visit
Making suggestions about the procedures
Soliciting opinions
Role-play
Guide's Norms and Emergency Handling
Chapter 5 Sightseeing
Simulated Dialogues
Scene 1 Before departure
Scene 2 On the way to tour around Hainan Island
Scene 3 VisitingMountHuangshan
Useful Sentences and Expressions
Before departure
On the way to a tourist attraction
Visiting lakes，rivers，and seas
Visiting temples
Visiting museums
Visiting parks and gardens
Visiting hills and mountains
Visiting towns and cities
Role-play
Guide's Norms and Emergency Handling
Chapter 6 Dining atRestaurant
Simulated Dialogues
Scene 1 Confirming the reservation
Scene 2 Introducing Chinese cuisine on the way to the restaurant
Useful Sentences and Expressions
Making a reservation or confirmation at a restaurant
Special requests for a meal
Introducing Chinese cuisine and specialties
Paying the bill
Role-play
Guide's Norms and Emergency Handling
Chapter 7 RecreationalActivities
Simulated Dialogues
Scene 1 At the hotel lobby
Scene 2 At the theater entrance
Scene 3 On the bus back to the hotel
Useful Sentences and Expressions
Introducing the program
Explaining the duration of the program
G iving instructions about seating arrangements
Commenting on the performance
Role-play
Guide's Norms and Emergency Handling
Chapter 8 Shopping
Simulated Dialogues
Scene 1 At the hotel lobby
Scene 2 In the tea store
Useful Sentences and Expressions
Offering help
Getting information
Making comments
Bargaining
Role-play
Guide's Norms and Emergency Handling
Chapter 9 Dealing with Various Problems
Simulated Dialogues
Scene 1 On the bus
Scene 2 At the restaurant
Useful Sentences and Expressions
Accepting the request
Refusing or declining the request
Negotiating
Role-play
Guide's Norms and Emergency Handling
Chapter 10 Dealing with Emergencies
Simulated Dialogues
Scene 1 On the way to a tourist site
Scene 2 At the hospital
Scene 3 In front of the tour bus
Useful Sentences and Expressions
Comforting the guests
Seeking for help
Reminding the guests
Role-play
Guide's Norms and Emergency Handling
Chapter 11 Handling Complaints
Simulated Dialogues
Scene 1 At the airport lobby
Scene 2 On the tour bus
Scene 3 At the hotel
Useful Sentences and Expressions
Showing sympathy and apology
Calming others down
Making suggestions
Role-play
Guide's Norms and Emergency Handling
Chapter12 Seeing off Guests&Farewell Speech
Simulated Dialogues
Scene1 At the hotel lobby
Scene2 On the way to the airport lobby
Scene3 An informal farewell speech to a tour group
Useful Sentences and Expressions
Confirming issues
Showing gratitude
Saying good-bye
Role-play
Guide's Norms and Emergency Handling
Part Two Simulated Guide on Major Scenic Spots of Hainan
1.A Brief Introduction to Haikou
2.Wanl Garden
3.Haikou Western Coast Park
4.Hairui Memorial Park
5.Five Officials Memorial Temple
6.Hainan Tropical Wildlife and Botanical Garden
7.Shishan Crater National Geological Park
8.Dongzhaigang Mangrove Nature Reserve
9.Dongjiao Coconut Grove
10.Wanquan River
11.The Site of Bo'ao Forum for Asia
12.Xinglong Tropical Botanical Garden
13.Xinglong Tropical Garden
14.The Dongshanling Ridge
15.Nanwan Macaque Island
16.Demarcation Islet
17.A Brief Introduction to Sanya
18.Yalong Bay National Holiday Resort
19.Tianya Haijiao
20.Dadonghai Tourist Resort
21.Luhuitou Park
22.Nanshan Cultural Tourism Zone
23.Small Caves（Wonders of the Sea and Mountain）
24.Wuzhizhou Island
25.Wuzhishan City and Custom s of Li Nationality
26.Wuzhishan Mountain
27.Jianfengling National Forest Park
28.Dongpo Academy
29.Yangpu Economic Development Zone
Answers for Reference
Appendices
1.海口市
2.萬綠園
3.西海岸帶狀公園
4.海瑞紀念園
5.五公祠
6.海南熱帶野生動植物園
7.石山火山口國家地質公園
8.東寨港紅樹林自然保護區
9.東郊椰林風景區
10.萬泉河遊覽區
11.博鰲亞洲論壇會址
12.興隆熱帶植物園
13.興隆熱帶花園
14.東山嶺
15.南灣猴島
16.分界洲
17.三亞市
18.亞龍灣國家旅遊度假區
19.天涯海角
20.大東海
21.鹿回頭
22.南山文化旅遊區
23.小洞天（“海山奇觀”）
24.蜈支洲
25.五指山市與黎族風情
26.五指山
27.尖峰嶺國家森林公園
28.東坡書院
29.洋浦經濟開發區
參考書目
Part One Practice and Norms of English Tour Guide
Chapter 1 Receiving Guests
Simulated Dialogues
Scene1 Receiving independent tourists at the airport arrival lobby
Scene2 Receiving a tour group at the airport arrival lobby
Scene3 By the coach
Useful Sentences and Expressions
Finding guests
Self-introduction
Giving greetings
Confirming numbers of the tourists/luggage
Moving out of the airport/railway station
Offering help
Role-play
Guide's Norms and Emergency Handling
Chapter 2 En Route to the Hotel&Welcome Speech
Simulated Dialogues
Scene 1 On-the-way guiding
Scene 2 Delivering a welcome speech on the coach
Useful Sentences and Expressions
Asking for attention
G iving welcomes
Self-introduction
Introducing a person to a group
Expressing intentions to provide good service
Giving good wishes for a pleasant stay
Role-play
Guide's Norms and Emergency Handling
Chapter 3 Checking in at the Hotel
Simulated Dialogues
Scene 1 Group check-in with reservation
Scene 2 FIT check-in
Useful Sentences and Expressions
Before checking-in
Registering the guests
Assigning rooms to the guests
Introducing service
Role-play
Guide's Norms and Emergency Handling
Chapter 4 Itinerary Planning
Simulated Dialogues
Scene 1 Discussing a two-day tour in Sanya
Scene 2 Discussing the itinerary w ith individual tourists
Scene 3 Changing a visit to X ionglong Tropical BotanicalGarden
Useful Sentences and Expressions
Starting discussion on the itinerary
Asking what the guestswould like to see
Making suggestions about places to visit
Making suggestions about the procedures
Soliciting opinions
Role-play
Guide's Norms and Emergency Handling
Chapter 5 Sightseeing
Simulated Dialogues
Scene 1 Before departure
Scene 2 On the way to tour around Hainan Island
Scene 3 VisitingMountHuangshan
Useful Sentences and Expressions
Before departure
On the way to a tourist attraction
Visiting lakes，rivers，and seas
Visiting temples
Visiting museums
Visiting parks and gardens
Visiting hills and mountains
Visiting towns and cities
Role-play
Guide's Norms and Emergency Handling
Chapter 6 Dining atRestaurant
Simulated Dialogues
Scene 1 Confirming the reservation
Scene 2 Introducing Chinese cuisine on the way to the restaurant
Useful Sentences and Expressions
Making a reservation or confirmation at a restaurant
Special requests for a meal
Introducing Chinese cuisine and specialties
Paying the bill
Role-play
Guide's Norms and Emergency Handling
Chapter 7 RecreationalActivities
Simulated Dialogues
Scene 1 At the hotel lobby
Scene 2 At the theater entrance
Scene 3 On the bus back to the hotel
Useful Sentences and Expressions
Introducing the program
Explaining the duration of the program
G iving instructions about seating arrangements
Commenting on the performance
Role-play
Guide's Norms and Emergency Handling
Chapter 8 Shopping
Simulated Dialogues
Scene 1 At the hotel lobby
Scene 2 In the tea store
Useful Sentences and Expressions
Offering help
Getting information
Making comments
Bargaining
Role-play
Guide's Norms and Emergency Handling
Chapter 9 Dealing with Various Problems
Simulated Dialogues
Scene 1 On the bus
Scene 2 At the restaurant
Useful Sentences and Expressions
Accepting the request
Refusing or declining the request
Negotiating
Role-play
Guide's Norms and Emergency Handling
Chapter 10 Dealing with Emergencies
Simulated Dialogues
Scene 1 On the way to a tourist site
Scene 2 At the hospital
Scene 3 In front of the tour bus
Useful Sentences and Expressions
Comforting the guests
Seeking for help
Reminding the guests
Role-play
Guide's Norms and Emergency Handling
Chapter 11 Handling Complaints
Simulated Dialogues
Scene 1 At the airport lobby
Scene 2 On the tour bus
Scene 3 At the hotel
Useful Sentences and Expressions
Showing sympathy and apology
Calming others down
Making suggestions
Role-play
Guide's Norms and Emergency Handling
Chapter12 Seeing off Guests&Farewell Speech
Simulated Dialogues
Scene1 At the hotel lobby
Scene2 On the way to the airport lobby
Scene3 An informal farewell speech to a tour group
Useful Sentences and Expressions
Confirming issues
Showing gratitude
Saying good-bye
Role-play
Guide's Norms and Emergency Handling
Part Two Simulated Guide on Major Scenic Spots of Hainan
1.A Brief Introduction to Haikou
2.Wanl Garden
3.Haikou Western Coast Park
4.Hairui Memorial Park
5.Five Officials Memorial Temple
6.Hainan Tropical Wildlife and Botanical Garden
7.Shishan Crater National Geological Park
8.Dongzhaigang Mangrove Nature Reserve
9.Dongjiao Coconut Grove
10.Wanquan River
11.The Site of Bo'ao Forum for Asia
12.Xinglong Tropical Botanical Garden
13.Xinglong Tropical Garden
14.The Dongshanling Ridge
15.Nanwan Macaque Island
16.Demarcation Islet
17.A Brief Introduction to Sanya
18.Yalong Bay National Holiday Resort
19.Tianya Haijiao
20.Dadonghai Tourist Resort
21.Luhuitou Park
22.Nanshan Cultural Tourism Zone
23.Small Caves（Wonders of the Sea and Mountain）
24.Wuzhizhou Island
25.Wuzhishan City and Custom s of Li Nationality
26.Wuzhishan Mountain
27.Jianfengling National Forest Park
28.Dongpo Academy
29.Yangpu Economic Development Zone
Answers for Reference
Appendices
1.海口市
2.萬綠園
3.西海岸帶狀公園
4.海瑞紀念園
5.五公祠
6.海南熱帶野生動植物園
7.石山火山口國家地質公園
8.東寨港紅樹林自然保護區
9.東郊椰林風景區
10.萬泉河遊覽區
11.博鰲亞洲論壇會址
12.興隆熱帶植物園
13.興隆熱帶花園
14.東山嶺
15.南灣猴島
16.分界洲
17.三亞市
18.亞龍灣國家旅遊度假區
19.天涯海角
20.大東海
21.鹿回頭
22.南山文化旅遊區
23.小洞天（“海山奇觀”）
24.蜈支洲
25.五指山市與黎族風情
26.五指山
27.尖峰嶺國家森林公園
28.東坡書院
29.洋浦經濟開發區
參考書目
