商務英語-案例篇

《商務英語-案例篇》是西南財經大學提供的慕課課程,授課老師是謝娟、張家瑞、鄧一恆、傅泳、Zimeng PAN、車瑜、Lijuan HE、Jin WU。

基本介紹

  • 中文名:商務英語-案例篇
  • 提供院校:西南財經大學
  • 類別:慕課
  • 授課老師:謝娟、張家瑞、鄧一恆、傅泳、Zimeng PAN、車瑜、Lijuan HE、Jin WU
課程大綱,參考教材,

課程大綱

Unit 1 Business Ethics
1.1 Case study: IBM Corporate Service Corps
1.2 Business study: Attaining sustainable growth through corporate social responsibility
1.3 Language study
1.4 PowerPoint: Unit 1 Business Ethics
1.5 Discussions
Unit 1 Quiz
Unit 2 Marketing
2.1 Case study: Pillsbury's-Haagen-Dazs
2.2 Business study:Planning effective marketing strategy to achieve long-term customer satisfaction
2.3 Language study
2.4 PowerPoint: Unit 2 Marketing
2.5 Discussions
Unit 2 Quiz
Unit 3 International Trade
3.1 Case study: What makes a transaction “international”?
3.2 Business study: The practical operation of international trade and its relationship with a country’s economy
3.3 Language study
3.4 PowerPoint: Unit 3 International Trade
3.5 Discussions
Unit 3 Quiz
Unit 4 Competition
4.1 Case study: Microsoft monopoly
4.2 Business study: Restriction of monopoly sustains the industrial prosperity
4.3 Language study
4.4 PowerPoint: Unit 4 Monopoly
4.5 Discussions
Unit 4 Quiz
Unit 5 Human Resource Management
5.1 Case study: Yahoo bans work-from-home employees
5.2 Business study: Terminologies related to employee rewards and benefits
5.3 Language study
5.4 PowerPoint: Unit 5 Human Resource Management
5.5 Discussions
Unit 5 Quiz
Unit 6 Communication in Business
6.1 Case study: Communication in business context
6.2 Business study: Process model of communication
6.3 Language study
6.4 PowerPoint: Unit 6 Communication in Business
6.5 Discussions
Unit 6 Quiz
Unit 7 E-Commerce
7.1 Case study: Online business and the characteristics of E-commerce
7.2 Business study: A comparative analysis of Alibaba and Amazon
7.3 Language study
7.4 PowerPoint: Unit 7 E-Commerce
7.5 Discussions
Unit 7 Quiz
Unit 8 Customer Service
8.1 Case study: Southwest Airlines standards of customer service
8.2 Business study: Empathy engine
8.3 Language study
8.4 PowerPoint: Unit 8 Customer Service
8.5 Discussions
Unit 8 Quiz

參考教材

楊翠萍:《大學商務英語綜合教程(第二版)2》,清華大學出版社,2016年。
David Cotton,《體驗商務英語綜合教程3&4》,高等教育出版社,2005年。
徐章宏:《商務英語綜合教程3》,高等教育出版社,2009年。
John Hughes:《新編劍橋商務英語中級(第三版)》,經濟科學出版社,2008年。

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